Michelle Mpofu, Office Administrator

About

Results-driven and charismatic office administrator with a contagious enthusiasm for delivering exceptional service and driving business success.With a strong passion for people and a relentless drive for excellence, I am highly dedicated to making a positive impact in every organization I am in. Being versatile, adaptable, and exceptional communication skills enable me to thrive in fast-paced environments, build strong relationships with colleagues and clients, and consistently deliver high-quality results

Experience

BAKER TILLY CENTRAL AFRICA

Jan 2022 – Present

Harare, ZWE

OFFICE ADMINISTRATOR/ MANAGER

• Providing administrative support to the office by managing daily operations, including supervising other administrative staff, Office upkeep & maintenance checks daily. • Maintaining office supplies, equipment, and facilities and ensuring a safe and efficient working environment. • Coordinating and organizing office events, meetings, and conferences. • Developing and implementing office policies and procedures ensuring a 100% compliance. • Managing budgets, accounts payable, and accounts receivable.. • Supervising and training other administrative staff members with a 90% success rate. • Coordinating travel arrangements, itineraries, and expense reports for employees. • Providing technical support for office software applications and hardware. • Ensuring compliance with company policies, procedures, and regulatory requirements. • Identifying areas for process improvement and implementing changes to increase efficiency.

BAKER TILLY CENTRAL AFRICA

Feb 2018 – Dec 2021

Harare, ZWE

RECEPTIONIST

• Greeting and welcoming visitors & clients in a professional and friendly manner. • Answering and directing phone calls, taking messages, and transferring calls to the appropriate personnel. • Handling correspondence, mail, and packages, including sorting, filing, and distributing them to the appropriate personnel. • Maintaining a tidy and organized reception area, including the front desk and surrounding areas. • Providing general administrative support to the office, including data entry, filing, and photocopying. • Managing the appointment schedule and booking meetings with clients or patients. • Providing information and assistance to clients or patients, such as answering questions about office policies and procedures. • Performing other administrative tasks as needed to support the smooth operation of the office.

BAKER TILLY CENTRAL AFRICA

Mar 2017 – Jan 2018

Harare, ZWE

SECRETARIAL ASSISTANT

• Providing admirative support to executives, managers and teams by performing tasks such as calendar management, scheduling appointments, and arranging travel. • Handling and responding to phone calls, emails, and correspondence on behalf of the supervisor or team. • Preparing and editing documents, reports and presentations using software applications such as Microsoft office. • Maintaining accurate and organized records and files, both physical and digital. • Performing tasks such as scanning, photocopying and emailing documents. • Maintaining confidentiality and discretion in handling sensitive information. • Coordinating meetings, events and projects by preparing agendas, taking minutes and distributing materials.

Education

Alison

Mar 2023 – Nov 2023

Certificate, Project Management: The Basics

Alison

Feb 2023 – Nov 2023

Certificate, Fundamentals of Human Resources

Alison

Mar 2023 – Sep 2023

Diploma, Business Administration

Michelle Mpofu

Office Administrator

Skills

Languages