Michelle Solomon, English Tutor

Merck Chemicals

Mar 2019 – Jan 2021

Amsterdam

Customer Care

As Customer Care Specialist, Complaint Management focusing on solutions for North Europe (UK/Irish) related to post delivery of services and orders. Complaints and solutions for orders processed in error by order processing teams (multiple platforms e-commerce, B2B, internal) containing incorrect shipping addresses, products, batches, prices, freights, vat, master data set up errors) and implementation and executing immediate and long terms corrective action to remedy complaints. Exceeding service delivery targets. This responsibility including full complaint handling with customer and commercial team (as necessary) in correcting, managing complaint and service delivery. Primary care taken with returns of failed deliveries and replacement of orders using systems to implement corrective action. Systems experience in SAP, Oracle, Trackwise and salesforce.com. Assigned as the SPOC (special point of contact) to the distribution accounts (Scientific Laboratory Supplies & Greyhound) and formed part of the internal salesforce "Champion" network team in knowledge sharing and support to Western Europe team with salesforce system tips and tricks.

First Garment Rentals Division of Bidvest Laundry Group

Oct 2017 – Aug 2018

South Africa

Sales Executive

• B2B sales role in rental of apparel/ laundry services for industrial and manufacturing sectors. • Cold calling, lead generation, negotiation of 36month service contracts for laundry and industrial protective workwear services; • Cross functional account development: Head offices and various business owners/stakeholders in health and safety, production, compliance and quality control in a negotiation. • Compliance with Occupational Health/Safety Act, Healthcare and Medical Act, Mining Safety and Protection Act and South African Bureau of Standards, Quality Management systems such as ISO 9001 2015; 14001 2015, 1801 2007 quality. • Built and nurtured a large account portfolio consisting of several accounts: Henkel (Pty) Ltd (chemical) CureChem (chemical) Edward Snell & Co (beverage manufacturing) Sage Wise (food processing) Fresenius Kabi (healthcare/medical) Pilot Crushtec (manufacturing) PhilAfrica Foods (Pty) Ltd (veterinary food processing) Bioclone (beauty/cosmetics manufacturing) WFM Starch Products- (food processing) Fisherman’s Deli (food processing) • Operational coordination with make up, embroidery, warehouse, service and dispatch teams to deliver. • Onsite inspections and apparel /laundry proposals for Trinity Pharma, Specpham, United Pharmaceutical Distributors, NCP chlorochem, Straw Lamb, Bakels and others.

Recreation Africa Leisure Industries

Jan 2015 – Aug 2017

South Africa

Sales Office Manager

My initial role started as Corporate Sales Executive and was promoted to Sales Office Manager. Managed group events/exhibitions, accommodation and tour groups for Misty Hills Country Hotel and Kedar Heritage Hotel; • Leading, coaching, mentoring a team of 13 subordinates; • Driving closure of sales to meet group budget of ZAR 56 000 000.00; • Generalist HR management including performance management, targets and discipline; • Managing end to end recruitment functions; • Assisting sales team resolve customer challenges across 3 business areas. • Event planning with event managers. My role was more focused at assisting event team secure contracts and negotiate any challenges with clients; • Events secured: SA HIV Clinicians Society ZAR 1 000 000.00; VetLink ZAR 1,400 000.00; Afrisam ZAR 650 000.00; Cliffe Dekker Hofmeyer ZAR 500 000.00; Barclays Bank ZAR 110 000.00; SASSA ZAR 750 000.00; South African Social Services ZAR 350 000.00; Department of Agriculture ZAR 250 000.00; Engineering Association ZAR 800 000.0. Assisting Event Managers close many others events over the period in reaching targets.

Maby Corporate Clothing

Jun 2014 – Nov 2014

South Africa

Commercial Sales Manager

Headed up commercial team. 11 subordinates (wholesale/retail) including Call Centre, regional Sales Representatives (C.T, KZN, Pretoria, Johannesburg and Port Elizabeth) and Operational Manager. • Budget of ZAR 56 000 000.00 (Retail) • Budget of ZAR 25 000 000.00 (Wholesale) • Strategic account planning to meet budget. • Commercial with securing new clients and negotiation of maintenance accounts. • Achieved: Procurement Listing with Tsebo Holdings allowing access to 50 new units and an account valued at over ZAR 3, 500.000.00 per annum; • Achieved: Retention of the Bosasa account valued at ZAR 1 000 000.00 monthly to retail – This account was a correctional services account and staff not allowed in facilities without uniforms. Custom spec design which took additional time to manufacture. • Partner relationships with Barron and Kevro (wholesale). • Retail clients managed: Tsogo Sun, Protea Hotels, Sun International group, Compass, Bosasa, Primi Piatto. • Challenges – Backlogs of 3months on orders, supply from USA was unreliable. Lost Compass Group account during my tenure.

Calicom Trading (Pty) Ltd t/a Accessori

Jun 2011 – Jun 2014

South Africa

Key Account Manager

1/06/2011 – 21/06/ 2014 – Account Manager (3 years) 01/11/2005 – 30/10/2006 – Sales Executive (11 Months) Account Manager • Managed cross functional units within fashion retail sector (fashion hub head offices in Cape Town) • Sourcing and development with factories in China and India to manufacture textile based accessory ranges; • Milestones achieved: Product development for Ginger Mary and HeyBetty. Exact: Development of revenue by 30% due to stock planning and strategic product development. • Negotiations with international suppliers. • International travel to Europe for inspiration and trend analysis, product purchases. • Troubleshooting customs issues and deliveries delayed due to issues of freight/shipping. Sales Executive Managed retail accounts in the KZN (Durban region); New business in independent retail chains, corporate sector and boutique sector.