Michelle Vertudazo

CSR/Data Entry

Message

Intro

Cebu City, Philippines

Data Analyst at OfficePartners360

Studied at University of Cebu-Banilad Campus

Consumer Services

Joined September 12, 2022

About

I have been in the BPO industry for almost 4 years now. I am interested to work as a VA or Customer Service Representative. I have an experience as an email support for 1 year and a half and as a VA for 5 months. If you are looking for a detail oriented, organized, and have a good time management skills assistant or agent, I am here to fulfill them for you. I am a computer literate, hardworking, and a flexible type of person. I can multitask and is having a desire to learn new skills. Here are some of the things I have achieved for being a customer support/virtual assistant: - Answers at least 100 emails/tickets per day and provided an excellent quality customer service by patiently communicating with customers/clients with empathy. - Maintained a positive attitude at all times in a fast-paced environment. - Provided email support for 100+ customer/supplier accounts across the US. - Has handled email management and appointment setting for 3 clients. - Acknowledged as one of the top performers for the month of March and July 2022. - No attendance issue. - Received a positive feedback rating of 92% on customer satisfaction surveys. - Maintained in-depth knowledge of the services.

Experience

OfficePartners360

Aug 2021 – Present

Cebu City, Cebu

Data Analyst

ALFA Business Outsourcing Philippines Inc. (Taskseveryday)

Oct 2018 – Jan 2021

Cebu City, Cebu

Email Support/Back Office

Education

University of Cebu-Banilad Campus

Apr 2013 – Mar 2018

Bachelor of Science in Tourism