User's Cover Picture
User's avatar

Miguel Angel Jovel

Service Delivery Manager

Message
Intro
San Salvador, El Salvador
Studied Production and Process management. at Universidad Tecnologica de El Salvador
Joined December 25, 2021

Skills

Languages

Italian
-
Basic
Portuguese
-
Basic
About
16 years of international Tecnical experience mostly in support and contract services compliance, worked remotely with several world areas, cultures and all time zones, attending emergencies and high impact and complex issues.
Loading...
Experience
User avatar
Ericsson El Salvador
May 2011 – Sep 2016
El Salvador
Service Delivery Manager
• Main contact person for service delivery needs to maintain the customer’s network operational. • Program and coordinate technical activities between support staff and customer’s personnel. • Manage, lead, supervise and control of contract commitments for Hw and support services • Elaborate yearly and monthly budget and financial report related to support services. • Provide technical assistance to Project Management department • Identify and provide key information to the Account Manager to promote new business. • Plan and to pursue KPIs to improve customer services
User avatar
Ericsson El Salvador
Jan 2010 – Apr 2011
El Salvador
Product Sales Support
• Prepare Service Description Documentation of technical services proposals. • Prepare Pricing, Cost of sales and Margins of technical services, in LATAM and the Caribbean. • Elaborate documents and drawings to describe software and hardware features and its applications to be deployed at customer’s network. • Coaching new personnel
User avatar
Ericsson El Salvador
Jan 2005 – Dec 2009
Customer Solutions Responsible
• Main Contact for customer technical and commercial requirements, analysis of viability of requested solution to adapt in a controlled manner in the customer network. • work with customer’s CTO , project department and customer's O&M staff to comprenhend their needs and get detailed requirements that shall be solved in our technical solutions. • Elaborate internal Bid of Quantity Reports for Project Managers and Implementation Managers. • Elaborate external solution description to be presented to customer and Project Managers • Promote new business offers
Education
User avatar
Universidad Tecnologica de El Salvador
Jan 2018 – Dec 2021
Industrial Engineering , Production and Process management.
© 2024 RemoteHub, Inc.
GeneralHome PageFind WorkVolunteeringBuy ServicesBrowse PortfoliosTest Ideas
Job CategoriesMedical & HealthcareWeb, Mobile & ITMarketing & SalesBusiness & ConsultingDesign & CreativeEngineeringCustomer SupportWriting & TranslationLegal & Finance
Help & SupportHelp CenterCommunityBlogTerms and ConditionsPrivacy Policy