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Mihaela Sascau

Customer Service Representative

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Intro
Romania
Administrator at MASTIC SRL
Joined March 26, 2025

Skills

Languages

English
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Native or Bilingual
Romanian
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Native or Bilingual
About
I currently work as an Administrator for a construction company, where I am responsible for overseeing daily operations, managing administrative tasks, and ensuring smooth communication between different departments. This role has helped me develop strong organizational skills, attention to detail, and the ability to manage multiple priorities effectively. Before this, I worked as a Back Office Specialist at Hays, where I gained valuable experience in data management, processing administrative tasks, and providing internal support to ensure operational efficiency. Additionally, I have a background in customer support at BT, which allowed me to hone my communication skills and develop a customer-centric mindset, ensuring that I could address concerns and provide solutions in a timely manner. My work interest revolves around roles that allow me to combine my administrative expertise with my passion for customer service. I am highly motivated by the opportunity to help others and contribute to creating smooth and positive customer experiences. I am particularly drawn to positions that allow me to utilize my strong organizational and problem-solving abilities, along with my experience in customer support, to make a meaningful impact. Some of my key strengths include strong communication skills, adaptability, and attention to detail. I am a quick learner, which allows me to adapt easily to new processes and technologies. I also thrive in dynamic environments and am comfortable managing multiple tasks at once, ensuring that work is done efficiently and on time.
Experience
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MASTIC SRL
Jun 2023 – Present
Bacău
Administrator
Managed all administrative and operational activities for a construction firm. Oversaw project coordination, resource allocation, and compliance with regulatory standards. Developed and implemented efficient administrative processes to enhance productivity. Successfully coordinated remote teams and leveraged collaboration tools to maintain workflow.
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Hays Recruitment
Jan 2016 – Dec 2021
London
Back office Specialist
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BT Group
Mar 2011 – Dec 2021
London
Customer Service Advisor