Mike Johnson

About

I am an accomplished professional with 7+ years of experience in customer service, customer support, membership enrollments, and project management for multiple clients. I demonstrate the ability to manage multiple tasks while remaining adaptable and flexible. I am a dedicated professional with proven performance in management, leadership, and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization

Experience

Smithbucklin

Aug 2020 – Present

Washington, DC

Membership Coordinator

Generate conference registrations, merchandise orders, sponsorship forms, rosters, certification, membership, applications/renewals, and refunds, as well as assist with recruiting prospective members through our MemberSuite portal. Engage with marketing and communications staff to promote member recruitment and member services in publications and social media, including applications, welcome collateral, correspondence, and applicable forms. Review membership transactions to ensure members' records, invoices, benefits, and services are accurate in the database. Investigate and analyze customer service inquiries through various channels (email, phone, chat, or in-person interaction)

Codice

Dec 2017 – Aug 2020

Washington, DC

Membership Engagement

Provide basic day-to-day administration on online functionalities, including member accounts, recovering logins, registering users for events, running standard reports, and additional administrative support as needed. Provides knowledgeable response to internal and external customer inquiries and concerns regarding enrollment and billing including, but not limited to, qualifying events, policies and procedures, ID cards, letter correspondence (Outbound Education and Verification), selection of primary care physician, premium invoices, payment inquiries and general eligibility and financial maintenance. Support new member onboarding by helping organizations navigate our resources and events. Act as an ongoing point of contact for members on participation and administrative matters. Collaborates with program and policy team(s) to expand agency memberships through efforts that include identifying, recruiting, and retaining partner organizations and strategic allies.

Wolpoff & Abramson LLC

May 2015 – Dec 2017

Washington, DC

Project Associate

Develop and implement membership plans for the retention of current members and the growth of new members. Assisted members with enrollment, registration, benefits, account updates, payments, financial applications, accounts, accommodations, and other member support services. Compose and dictate a variety of business correspondence, and interpret and translate policies, procedures, programs, and guidelines. Prepared and submitted budget estimates, progress reports, and cost-tracking reports, and coordinated project activities to meet deadlines.

Education

Bowie State University

Jun 2020 – Present

Bachelor , Business management

Skills