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Mike Taylor

Business generalist skilled in all areas of business

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Intro
Cincinnati, United States
Studied Finance at Miami University
Studied Economics at Cornell University
Consumer Services
Joined April 11, 2024

Skills

About
Proven leader with a track record of transforming operations, optimizing contact center performance, and spearheading strategic initiatives to achieve exceptional growth and profitability. Adept at implementing process improvements, building high-performing teams, and driving impactful change across diverse industries. Skilled in leveraging technology and data-driven insights to enhance customer experience and operational efficiency.
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Experience
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Contractor In Charge
Jun 2023 – Mar 2024
Remote
Chief Operating Office
Overall responsibility for contact center performance and recruiting. Worked hand-in-hand with owner on strategy, business line expansion, and partnership development
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PipeDreams Ventures
Jul 2022 – Mar 2023
Remote
Head of Process Improvement
Directed process improvement, call center operations, training initiatives, and ServiceTitan implementation for a home services startup with eight operating locations
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Roto-Rooter Services Company
Nov 2011 – Jul 2022
Cincinnati, OH
Director of Strategic Initiatives
Led strategic initiatives to drive growth and reach profitability goals across 50 company-owned locations, focusing on excavation and water mitigation, a combined $300 million business
Education
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Miami University
Aug 1990 – May 1992
MBA, Finance
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Cornell University
Aug 1984 – May 1988
Bachelor of Science, Economics
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