Mikhail Baldo, Junior sales assistant/customer service associate

About

Highly motivated Customer Service/Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company proﬁle with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Experience

Teddy Group

Jun 2022 – Jul 2022

Mesagne

Warehouse worker

Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies. Alternated goods in inventory by observing ﬁrst-in and ﬁrst-out approach to keep shelves organized and properly stocked. Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations. Loaded, unloaded and moved material to and from storage and production areas. Checked packages and merchandise for damage and notiﬁed vendors. Performed general housekeeping and cleaning tasks. Cleaned and maintained warehouse in compliance with company safety standards

GLN s.r.l./Teddy Group

Nov 2021 – Jun 2022

Taranto

Sales associate/Customer Assistant

Helped customers locate products and checked store system for merchandise at other sites. Enhanced product presentation and promotional material displays, working alongside retail representatives. Provided positive ﬁrst impressions to welcome existing, new and potential customers. Engaged with customers to build rapport and loyalty. Prepared merchandise for sales ﬂoor by pricing or tagging. Educated clients on current promotional oﬀerings and products using persuasive selling tactics. Answered customer questions about sizing, accessories and merchandise care. Maintained secure cash drawers, promptly resolving discrepancies in daily totals. Tallied cash drawer at beginning and end of each work shift. Operated cash register for cash, check and credit card transactions with excellent accuracy levels

Lidl Italia srl

Feb 2021 – Oct 2021

Taranto

Customer assistant/sales associate

Helped customers locate products and checked store system for merchandise at other sites. Established rapport with customers using active listening and interpersonal skills. Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals. Remained calm and poised in high-stress, dynamic environment to promote service to customers and staﬀ. Alternated goods in inventory by observing ﬁrst-in and ﬁrst-out approach to keep shelves organized and properly stocked. Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

Sp call center

Feb 2015 – Sep 2015

Torino

Customer service representative

Executes excellent sales ﬂoor merchandising and selling. Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans. Boosted sales revenue by skillfully promoting diverse service options. Oﬀered basic technical support for clients on wide range of company products. Collected customer feedback and made process changes to exceed customer satisfaction goals. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals

Education

La Sapienza

Sep 2008 – Mar 2014

Asian Studies, Linguistics

Mikhail Baldo

Junior sales assistant/customer service associate

Skills

Languages