With over 8 years of solid experience in various facets of the BPO or Call Center industry, I bring a wealth
of knowledge and skills to the table. My journey has seen me thrive in roles such as Customer Service
Representative, Billing Representative, Sales Representative, and Technical Support Specialist. I recently served as an Executive Assistant at a dynamic brokerage firm with operations
spanning Texas, Florida, and California. Here, my expertise aids in streamlining processes, enhancing
client relationships, and driving our team towards success.
Career Highlights:
• Customer Service Excellence: Resolved customer inquiries with professionalism, leading to
improved customer satisfaction rates.
• Sales Expertise: Delivered outstanding sales results by understanding customer needs and
aligning them with the right products.
• Tech Support: Provided technical support that ensured customer issues were
resolved promptly, maintaining high levels of user satisfaction.
• Leadership Prowess: Leveraged strong leadership skills to mentor peers and lead teams
toward achieving collective goals.
I am passionate about fostering positive client experiences, optimizing operational efficiency, and
leading teams to success. My background has sculpted me into not just a leader but also a collaborator
who values teamwork and innovation.
Experience
Boots & Mortar
Mar 2025 – Present
Remote - Texas, United States
Technical Recruiter and Operations Assistant
In my role as a Technical Recruiter and Operations Assistant, I play a vital role in bridging recruitment efforts, operational efficiency, and process enhancement. Working closely with the executive leadership team, I contribute to strategic decision-making and ensure seamless alignment between organizational goals and daily operations.
-Talent Acquisition and Recruitment Management: I oversee the creation and management of recruitment ads on various platforms (e.g., Indeed, Craigslist) and implement targeted social media outreach strategies to attract top-tier candidates. By reviewing applications, conducting initial phone screenings, and maintaining follow-ups, I ensure candidates experience a professional and efficient recruitment journey.
-Interview Coordination and Onboarding Excellence: I handle the end-to-end coordination of interviews for the CEO, ensuring a seamless and stress-free process for all parties involved. My responsibilities also extend to onboarding, where I prepare paperwork, assist with account setup, and provide comprehensive training materials to enable a smooth transition for new hires.
-Operational Coordination and Process Innovation: I excel in coordinating job assignments between technicians and customers, providing updates to the CEO, and producing detailed post-job reports. Leveraging my expertise, I actively refine Standard Operating Procedures (SOPs) to boost efficiency and streamline operations.
-AI Integration and Development: As an innovator, I collaborate with AI tools to develop robust SOPs and design cutting-edge large language model (LLM) chatbots. These initiatives have enhanced automation, communication, and overall process optimization, aligning technology with operational excellence.
