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Milena Benedetto

Customer Services RockStar & Virtual Assistant

Making your life easier!
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Oct 2017 – Mar 2020
Customer Service Agent RockStar
E-mail and live chat support in English and Brazilian Portuguese ● Assistance regarding to products, deadlines and internal policies ○ Service procedures ○ Internal refund and resubmission procedures ● CRM platforms: ● Ticketing platform ○ Helpscout ○ FreshWorks ■ FreshDesk ■ FreshChat ● Translation of manuals ○ English> Portuguese Additional knowledge given to the position ● Understanding about: ○ Chinese dropshipping factories ○ International carriers ○ Common questions from international customers ○ Quality of Chinese products ○ Dropshipping product problem solving