Miles Llanto

Message

Intro

Makati City, Philippines

Studied Hotel and Restaurant Management at Philippine Womens University

Joined November 11, 2021

Experience

Probe

Sep 2018 – Nov 2021

Makati City

Quality Analyst

• Doing call audits and meeting daily sampling requirements. • Daily and monthly report completion • Doing forums with supervisors to discuss weekly and monthly performance of each team. • Conducting one on one coaching to discuss the agent’s opportunity.

Probe

Jan 2018 – Sep 2018

Makati City

Credit Management

• Collection of overdue bills to make the customer’s account current. • Set up a payment plan if the customer can’t pay the bill on its due date.

Teletech

Feb 2017 – Nov 2017

Pasay City

Technical Support

• Do troubleshooting for the customer’s modem and handset. Creating tickets for technician visits. • Handling customer’s complaints and raising tickets.

Teleperformance

Apr 2015 – Feb 2017

Makati City

Technical Support

• Activating services for new customers. • Assisting customers by means of troubleshooting their modem, landline and cable set up boxes. • Creating tickets for technician visits.

Teleperformance

Mar 2013 – Apr 2015

Pasay

Customer Support Representative

• Resolving customer concerns in a timely manner and to collect outstanding bills. • Provide a clear explanation of the bill discussing prorated charges

Education

Philippine Womens University

Jun 2000 – Oct 2005

BSHRM, Hotel and Restaurant Management