Milica Mihajlovic, Travel Content Creator/Writer

About

I am a high performing professional who has been working in Aviation Management/Training and Customer Service at Virgin Australia for the last 11 years. I completed my Bachelor of Arts Degree, at Latrobe University, double majoring in English and Media Studies in 2004 and completed my postgraduate Diploma of Education (Secondary) in November 2008. My method areas are English and Media Studies and I have 3 years teaching experience in a classroom environment. Other key skills and personal attributes I possess that I believe will help me succeed in this position are: · Excellent written, communication and interpersonal skills · Confident to make decisions, achieve results through resourcefulness, creativity and teamwork. · Results Focused – Ability to build organizational capability and responsiveness, ensure closure and deliver results on time, to budget and to correct quality standards. · High degree of emotional intelligence – Professional, resilient, punctual, reliable, structured and mission orientated.

Experience

Virgin Australia

Nov 2022 – Present

Melbourne

Cabin Crew Leader

Coaching, Mentoring and supporting Management to ensure development and confidence with regards to Performance Management process. Monitoring and ensuring the safety of guests and all crew onboard each flight. Ensuring all knowledge of Standard Operating Procedure/Safety and Emergency Procedure are current and adhered to at all times within operating team. Performing competently to company and CASA requirements. Collaborate with talent acquisition team to ensure recruitment requirements are met in a timely manner. Facilitate Group interviews and Assessment days Ensure calculated decisions are made regarding On Time Performance and maintaining high service standards onboard. Handling guest complaints quickly and positively; Dealing with problems and queries that arise onboard and implementing service recovery.

The Lakes P-9 School

Jan 2009 – Nov 2011

Melbourne

English/Media Teacher and Year level Coordinator

• Responsible for the health, social wellbeing and overall organization of a cohort of middle year students aged between 12-16 years. • Take part in professional practice seminars and study courses to keep up to date with practices and improve skills. • Utilise a variety of teaching methods to create differentiated opportunities for all learners, including students with special needs • Create and distribute educational supports, including reading materials, activities, and homework assignments, and use audiovisual accompaniments to facilitate interactive learning • Assess and evaluate student growth by creating action plans for classroom, small groups, and individuals based on student data • Assess and record the development, progress, and behaviour of students by issuing grades, progress reports, and report cards • Plan, execute, and chaperone educational activities and events, both inside and outside the classroom • Collaborate with the school’s learning specialist, counsellor, assistant principal, and principal in providing students with academic and social support, and attend family-support meetings when necessary

Education

RMIT Australia

Jan 2008 – Dec 2008

Diploma of Education , English and Media Studies

Latrobe University Australia

Jan 2002 – Dec 2005

Bachelor of Arts Degree, English and Media Studies

Milica Mihajlovic

Travel Content Creator/Writer

Skills

Languages