Millie Mumba, Remote Territory Sales Manager

About

I'm a passionate sales and customer success professional with over 6 years of experience in the FMCG and manufacturing industries. Currently, I manage 5 provinces as a Territory Sales Manager, where I’ve my biggest success was growing my market by over 200% and turned two new clients into thriving key accounts, all through a mix of strategy, consistency, and strong relationship-building. I know how to drive results without needing to be in the same room. Working across regions has taught me how to lead remotely, stay organized, and keep customers engaged no matter where they are. I’m tech-savvy, self-motivated, and thrive on creating value in every conversation; whether it’s onboarding a new client, solving a challenge, or identifying growth opportunities. If you’re looking for someone who brings energy, accountability, and a track record of turning connections into long-term partnerships, I’d love to connect.

Experience

Chilanga Cement Plc

Dec 2023 – Present

Choma - Remote based

Territory Sales Manager

I have managed 5 provinces on a remote and hybrid basis. I managed Central and Muchinga for 11 months remotely and based in Kabwe, Central Province. I managed Lusaka province for 5 months on a hybrid basis before taking on my current portfolio, Southern and Western provinces and work remotely. My biggest success was growing Muchinga by 200% making it the top 4 best performing market in 2024. Additionally, I grew 3 customers in the region from emerging retailers to Key accounts by mid 2024 which contributed greatly to my success. My roles included the following; • Implemented territory sales strategies aligned with national objectives, resulting in a 12% YoY increase in revenue. • Conducted territory analysis and identified sales growth opportunities, leading to a 15% expansion in market share. • Utilized Salesforce CRM to track sales pipeline and maintain accurate forecasting, improving forecast accuracy by 18%. • Delivered ZMW 100M in regional sales revenue by executing product promotions, pricing strategies, and customer segmentation. • Mentored a team of 6 territory sales representatives, enhancing productivity and meeting KPIs in line with the sales plan. • Collaborated with marketing, logistics, and finance departments to streamline order fulfilment and improve customer satisfaction scores by 20%.

Chilanga Cement Plc

Oct 2021 – Nov 2023

Lusaka, Zambia - Onsite

Sales Representative

I managed different sub markets in Lusaka and Southern Provinces, growing from managing emerging retailers to managing Key customers. My roles included; • Maintained and grew a portfolio of 15+ high-value accounts, delivering over ZMW 6 M in monthly sales. • Exceeded monthly and annual sales quotas by over 6%+ for two consecutive years through targeted prospecting and upselling. • Negotiated and managed sales contracts to ensure profitability and compliance with company credit policy (30-day terms). • Increased customer retention by 90% through consistent account reviews, loyalty incentives, and tailored service offerings. • Implemented lead generation strategies and closed new business, contributing to 22% YoY sales growth. • Executed trade marketing initiatives and coordinated in-store activations, resulting in 30% improvement in product visibility. • Tracked KPIs and submitted daily sales reports, ensuring data-driven decisions and performance alignment.

Lafarge Zambia Plc

Jul 2019 – Sep 2021

Lusaka, Zambia - Onsite

Customer Service & Marketing Executive

I worked as a Graduate Trainee in the customer service and Marketing departments where I drafted and implemented a revised Customer Satisfaction Survey which led to improved service delivery and drove the implementation of a digital sales tool - Last Mile Delivery. My key roles included; • Supported end-to-end sales operations including order management, logistics coordination, and account reconciliation. • Remotely managed the Last Mile Delivery digital campaign across 7 locations in 2 provinces, increasing digital engagement by 40% and onboarding 3,000+ customers. • Delivered customer support via inbound calls and digital platforms, maintaining a 95%+ SLA in customer resolution. • Implemented customer feedback loops, resulting in 25% fewer complaints and improved service processes. • Created and analysed customer satisfaction reports and presented insights to the Head of Digital Campaign (Middle East & Africa). • Coordinated distribution of branding materials and managed event logistics for marketing initiatives.

Education

KUPES Young Women's Network

Nov 2023 – Mar 2025

Certificate, Leadership and Personal Branding

University of Zambia

Sep 2014 – Dec 2018

Bachelor of Arts, Demography Major, Development Studies Minor

Millie Mumba

Remote Territory Sales Manager

Skills

Languages