Milos Petrovic, https://linktr.ee/milospetrovic

About

Detail and results-focused professional offering strong operational experience. As Service Operations Manager involved in creating and organizing Sales and Customer Support office in Belgrade, Serbia. Within 1st year, team scalled to 15 professionals handling sales and support administration.

Experience

PrimeLerner Companies

Feb 2021 – Present

Belgrade

Operations Coordinator

Improved team consistency and decreased errors by designing and maintaining operational guidelines to ensure all procedures are accounted for Strengthened self-managed team by encouraging horizontal communication, leading to increasing responsiveness and flexibility Developed 2nd business location by leading and managing projects to establish new workforce Improved team culture by creating trust and transparency, shared communication and encouraging contribution through different collaboration stack options (inner, outer, open loop)

Great Agency Inc.

Sep 2019 – Dec 2020

Belgrade

Service Operations Manager & Team Leader

Reduced in-house costs and increased agency efficiency by hiring, on-boarding and training employees to handover processing and support administration Improved sales process efficiency by taking over lead generation, prospect application process and proposal creation, allowing agency to focus on organic leads, closing and cross-selling Built performance-management system by setting standard production targets and objectives, promoting and encouraging achievements through PDCA cycle and production boards, linking front-line employees' results and impact with stakeholder's financials metrics Developed continuous performance improvement process by communicating expectations based on standard work with specific metrics to drive sustainable performance, including feedback loops, daily performance dialogues, performance reviews and L&D

Education

University of Belgrade

Sep 2001 – Jun 2011

Bachelor of Law, International Law

Milos Petrovic

https://linktr.ee/milospetrovic

Skills

Languages