Miracle Elvis

Customer Agent Representative, Sales Agent, Digital Reporter.

Message

Intro

Lagos, Nigeria

Studied English and Literature at Obafemi Awolowo University

Consumer Services

linktr.ee/elvis_views

Joined August 15, 2024

Skills

Languages

English

Fluent

Yoruba

Native or Bilingual

About

Results-driven Customer Service Representative with over 3 years of experience providing outstanding service to diverse customer bases. Skilled in managing large volumes of customer interactions through various channels, including phone, email, and live chat, accounting for over 3,000 hours of customer support interaction. Known for a friendly demeanour, excellent communication skills, and a proactive approach to resolving issues. Demonstrates a strong ability to learn quickly, adapt to new systems, and work collaboratively within a team. Committed to maintaining high customer satisfaction rates and contributing to company success through effective service delivery.

Experience

Arise News

Apr 2023 – Oct 2023

Lagos, Nigeria

Digital Journalist

While working here, I was tasked with coming up with newsworthy content for the news website and coming up with social media versions of the content for the company's social media platforms.

Derek Chukwu Photography and Film LTD

May 2019 – Jan 2022

Lagos, Nigeria

Customer Agent Representative

As a Customer Service Representative, I engaged with customers, addressed their concerns, and provided adequate solutions through phone conversations, live chat support, email correspondence, and social media direct messaging, among other means. In this role, I handled an average of 90 to 120 customer calls daily, including some sales calls, and maintained hundreds of correspondences daily.

Education

Obafemi Awolowo University

May 2019 – Jul 2022

Bachelor of Arts, English and Literature