Customer Relations Specialist with management
experience. Strong interpersonal and communication
skills. Able to handle multiple tasks simultaneously with
accuracy. Skills in problem-solving; into development and
implementation of new service strategies to increase
customer satisfaction. Ability to work in a team and by
objectives.
Always passionate about digital marketing, I’ve developed
my knowledge in these fields through studies and a
master; which provided me with the skills and tools
necessary to operate into web marketing and social media,
to manage the online presence of companies operating
both within the national market and abroad.
I have had job experiences abroad, in particular in
England.
Experience
Freelance
May 2018 – Present
Digital Assistant
• Deliver prompt and professional solutions for customer
enquiries via phone, email, online chat
• Work with product and sales teams to address and
resolve customer issues efficiently
• Generating sales leads that develop into new customers
• Build sustainable relationships and trust with customer
accounts through open and interactive communication
• Provide accurate, valid and complete information by
using the right methods/tools
• Handle customer complaints, provide appropriate
solutions and alternatives within the time limits; follow up
to ensure resolution
• Keep records of customer interactions, process customer
accounts and file documents
• Follow communication procedures, guidelines and
policies
• Identify and implement new process plan to improve
customer support service
• Take the extra mile to engage customers
➜ Digital Assistant
Collaborate with the digital marketing manager and report
to him / her to ensure that all activities are carried out
according to the rules established by the business
organization
• Develop online marketing plans and understand the
purpose of the organization's online presence
• Fully participate in the organization's online marketing
activities
• Perform remote secretarial work, blog and website
content writing, social media and digital marketing.
• Use various applications, such as database management
or payment processing.
• Conducting online marketing initiatives, such as paid ad
placement, affiliate programs, sponsorship programs,
email promotions, or viral marketing campaigns on social
media websites.
• Provide the right response to marketing processes,
competitive monitoring and market research for
unhindered customer satisfaction
