User's Cover Picture
User's avatar

Mirna Canellas

Case Manager

Message
Intro
Pensacola, FL, United States
Case Manager at Dell Technologies Inc
Joined May 29, 2025

Skills

Languages

Spanish
-
Native or Bilingual
English
-
Native or Bilingual
About
Bringing 5 years of experience in team management and customer satisfaction. Excelled as Customer Service Supervisor at Meraki Installers LLC, leading a team of 20, improving training processes, and boosting satisfaction by 20%. Skilled in risk assessment, compliance alignment, and implementing corrective action strategies
Experience
User avatar
Dell Technologies Inc
Sep 2024 – Present
Remote
Case Manager
• Maintained comprehensive and accurate documentation of case activities for internal reporting and compliance. • Analyzed case data to identify trends and recommend process improvements to enhance operational efficiency. • Collaborated with internal teams to streamline workflows and ensure seamless execution of technical solutions.
User avatar
Meraki Solar
Oct 2020 – Jul 2024
Pensacola, FL
Customer Service Supervisor
• Led a bilingual customer service team in a remote high-volume environment, ensuring adherence to performance standards and enhancing overall customer satisfaction. • Implemented corrective action training strategies that effectively reduced employee turnover and streamlined the onboarding process. • Conducted comprehensive performance reviews, delivering constructive feedback that contributed to a 20% rise in customer satisfaction metrics.