Bringing 5 years of experience in team management and customer satisfaction. Excelled as Customer Service Supervisor at Meraki Installers LLC, leading a team of 20, improving training processes, and boosting satisfaction by 20%. Skilled in risk assessment, compliance alignment, and implementing corrective action strategies
Experience
Dell Technologies Inc
Sep 2024 – Present
Remote
Case Manager
• Maintained comprehensive and accurate documentation of case activities for internal reporting and compliance.
• Analyzed case data to identify trends and recommend process improvements to enhance operational efficiency.
• Collaborated with internal teams to streamline workflows and ensure seamless execution of technical solutions.
Meraki Solar
Oct 2020 – Jul 2024
Pensacola, FL
Customer Service Supervisor
• Led a bilingual customer service team in a remote high-volume environment, ensuring adherence to performance
standards and enhancing overall customer satisfaction.
• Implemented corrective action training strategies that effectively reduced employee turnover and streamlined the
onboarding process.
• Conducted comprehensive performance reviews, delivering constructive feedback that contributed to a 20% rise in
customer satisfaction metrics.
