Misbah Mokaddem, International Management Consultant

About

• Having an equivalent of Master degree in Business Administration, • 20 years’ experience of working for public administration and private organizations on organizational strengthening and capacity building, implementing the following best practices and methodologies: Good Democratic Governance (and CLEAR toolkit), Total Quality Management (CAF), Scenario planning & participatory Strategic Planning (4 Archetypes, 2x2 Matrix), Organisational Restructuring, Policies Implementation & Deployment (Hoshin Kanri), Process Analysis, Quality Management System (ISO9000), Flowcharting and SOP development, Performance Management analysis & implementation, Area-based Planning (In local context) and related methodologies. • Comprehensive experience in training needs assessment (TNA), training, coaching, and mentoring, including training material development, workshops, and training implementation for more than 1900 decision-makers over the last 15 years. • Solid experience in working with high-level civil servants and decision-makers. Worked for different Ministries, public bodies, private companies in different countries in the MENA region and Africa. • Extensive working experience with Arab public administration bodies, Local Authorities, NGOs, and private organizations: Lebanon: Lebanese Ministry of Interior, Ministry of Environment, Ministry of Education and Higher Education, Office of the Minister of State for Administrative Reform (OMSAR), Lebanese Prime Minister Office (CNJF- Jeux de la Francophonie – Beirut 2009), Port of Beirut, Beirut Chamber of Commerce, ACRLI, Hospitals Managers, Tinol paints, AABCO / ASSRA3 Engineering Company, SAYDATONA & OCA NGOs. MENA countries: Ministry of Works & Housing - Bahrain, Ministry of Civil Service and Insurances & Local Development Authority in Aden - Yemen, 4 Ministries - Iraq, Ministry of Transport & SAPAK Contractors - Saudi Arabia, Central Agency for Organisation and Administration (CAOA) – Egypt, Ministry of Interior – Jordan. Solid experience on EU-funded projects in Lebanon (TARGET), Egypt (CAOA), and Jordan (MoI - Deputy Team Leader), experience in developing and managing Logical Framework. • Native speaker of Arabic and fluent in written and spoken French and English,

Experience

Organization for Civic Activities (OCA) - NGO

Oct 2019 – Present

Tripoli - Lebanon

Deputy Team Leader and Member of the Board

• Managing activities, Leading conferences & Debates, Animating Discussion Groups, Editor & Publisher. • Training and Coaching on 'EU Good Democratic Governance' and C.L.E.A.R. Citizen Participation Toolkit, Common Assessment Framework (EU-EIPA CAF), TQM, QMS, Organizational Restructuring, Performance Management.

Daltes Consulting & Training sarl

Jul 2010 – Present

Tripoli - Lebanon

Owner, Consultant & Trainer, Managing Partner

Consulting and Training Assignments provided to Public, Private sector and NGOs: • Owner of Daltes C&T: North Lebanon Local Development and Foreign Investors support. • Supporting: A.L.Ré.Di.F. (NGO), Dr. Viviane Zeidan, vivianech_zeidan@icloud.com • Supporting other local NGOs in preparing and follow-up local projects’ Funding by International donors. • Owner & Managing partner: Art of Visit Travel & Tourism sarl, Cultural Tourism development • Training: Managers of Dar Al Aytam Al Islamiya - Social Welfare Institutions – Min. Dr. Khaled Kabbani (GM) marafel@daralaytam.org Project Leader at SAYDATONA NGO, Tripoli – Lebanon (06/2010-Present) • Strengthened the administration and organisational capacity building, • Worked with high-level civil servants especially when providing training, • Addressed legal and procedural issues and provided legal analysis and assessments, Social and Economic Council (S.E.C.) / TRESMED 4 conference: Presentation of ‘The house of Traditional Handicraft of Tripoli’ as Project Leader for SAYDATONA NGO (4-5 March 2013). • Provided conference preparation & participants follow-up for the Social and Economic Council, AABCO / ASSRA3 Engineering Company: Organisational Restructuring and Process improvement (06/2011 – 12/2011) • Provided process Analysis, business process reviews and flowcharting, • Conducted HR Tasks re-assignment and performance evaluation, • Provided business standardization and ensured ISO9000:2008 QMS preparation implemented, • Procedures and KPIs development, activities planning, control and evaluation, capacity building and career development for 50 engineers and staff involved in shop drawing activities for major property developers in the Arab countries. • Through business process reviews strengthened the administration and provided organizational capacity building, • Provided administrative Simplification and Standardization,

CIVI.POL Conseil (French Ministry of Interior)

Mar 2016 – Dec 2016

Amman, Jordan

Deputy Team Leader & Resident Key Expert in Administrative and Human Resources Management

Support to the Ministry of Interior in Jordan (MoI) – Project funded by EU: Contract ENPI/2014/339-936 • Updated a comprehensive and integrated national security sector strategy and action plan as an outcome of close cooperation high-level civil servants, • Set up a consultative and monitoring mechanism on the security sector's observance of human rights, in cooperation with Human Rights’ Department and with General Inspectorate: This task involved Business Process Reviews, analysis and assessments for operationalizing the consultative and monitoring mechanism, • Developed and implemented human resource policies and staffing strategies, • Provided support to organize conferences and public meeting, • Coordinated the Development and implementation of a systematic archiving system building upon the existing document management system at the Department of Civil Status, • Provided business standardizations and developed Uniform Administrative Standard Operating Procedures for the MoI (ISO9000) : • Responsible for Implementation of Human Rights Observance Coordination Office (HROCO), staffing, supervising the implementation of procedures based on previous assessment results, and involving Inter Agencies (ISF and Police) collaboration mechanisms.

B&S Europe S.A. (GOPA C.G.)

Jan 2014 – Mar 2014

Cairo, Egypt

Senior International Expert, Trainer of Trainers

Technical Assistance for Building the Capacities of the Central Agency for Organisation and Administration (CAOA): Provision of Training to Civil Servants and Trainers - Ministry of State for Administrative Development. EuropeAid/131338/D/SER/EG • Provided training and training material development for civil servants in public administration 1 month in total involving (2 x 3 Training sessions + Training Material Development 2 x 9 days) • Responsible for training the trainers on ‘Change Management, Risk Management and Organizational Development’ & total quality management with CAF’, • Developed training materials and training curricula,

Office of the Prime Minister of Lebanon - CNJF Committee

Oct 2007 – Jul 2010

Beirut, Lebanon

Planning & Quality Control Manager / Team Leader

Jeux de la Francophonie – Beirut 2009 (funded by Organisation international de la francophonie and the Lebanese Government). • Hired by the Games Director (Political position) to support him in all management related activities including: • Responsible for planning, implementing, managing and controlling, reporting on the project conducting close cooperation with high-level civil servants, • Preparation and Control of Budget, negotiating to fundraise and reporting to international donors; • Provided procedures development, business process reviews, and business standardizations (ISO9000:2000) based on Lebanese Public Sector Legal requirements and to these purposes provided legal analysis and assessments, • Design, Coordination & Control of the implementation of the ICT & Management information System (MIS) • Development of Accreditation system according to FIFA procedures manual and implementation of it with the support of Lebanese Authorities, heading a team of 40 people; • Ensured Organisational development by elaboration of job descriptions, recruitment selection criteria, recruitment and hiring procedures, performance evaluation, HR administrative and budgetary management; • Development of administrative, finance, procurement, control & evaluation procedures; • Provided strengthening for administrative capacity via providing training and awareness sessions on activities planning and performance management & Evaluation; • As Financial Auditor, auditing suppliers’ bills, preparing Expenditure Analysis and Reports; • Preparing & presenting to 35 Funding & Participant Countries: achievements and reports at OIF offices in Paris.

Chamber of Commerce, Industry & Agriculture of Beirut and Mount Lebanon

Oct 2008 – Dec 2008

Beirut, Lebanon

Adviser to the President

• Provided assistance and advice related to Chamber Organisational Structure and Human Resources: • Provided organizational development via ensuring the development of staff profiles, job descriptions, recruitment selection criteria, recruitment and hiring procedures, performance evaluation, learning, and career development, • Based on legal and procedural practices, analysis and assessments Mr. Mokaddem provided administrative simplifications, • Representing the Chamber at Lebanese Central Bank workshops, EU cross-border Cooperation EU program, and ENPI. Prepared President’s speech and presentations for high-rank international visitors and to that purpose worked with high-level civil servants

Team International Beirut

Apr 2006 – Oct 2007

Beirut, Lebanon

Resident Senior Consultant

Continued... - Office of the Minister of State for Administrative Reform (OMSAR), Lebanon, 04/2006: • Provided Standardization of Government Transaction Forms: • Ensured legal/procedural reviews, analysis and assessment, • Conducted business process reviews and provided procedures and forms development - Ministry of Civil Service & Insurances, Yemen (WB), 04-05/2006: Civil Service Modernisation Project: • Prepared training schedule and ensured capacity building of Deputy Ministers on Strategic Management, Performance Management, TQM (CAF), and QMS (ISO9000:2000). • Provided five workshops (4 sessions over 2 days) to Deputy Ministers from 10 ministries. Port of Beirut, Lebanon, 01-03/2006 - Organisation and Management Modernization: • Provided business process reviews organizational process analysis, development of functional statement and job descriptions, • Conducted training on strategic planning, performance management, TQM (CAF) and QMS (ISO9000:2000) • Developed Beirut Port’s strategy. - Ministry of Civil Service & Insurances, Yemen (WB), 10/2005: Civil Service Modernization Project • Provided training needs assessment, training on Strategic Management, Performance Management, TQM (CAF) and QMS (ISO9000:2000); workshops (16 sessions of 6 days) to focal teams from 10 ministries. - Ministry of Education and Higher Education, Lebanon (WB), 07/2005-02/2007), School Principal Leadership Development Program – Education Development Project (EDP): • Developed training material development and training of the ICT Training component. • Was content manager of the Web Portal e-Learning component; • Developed an application development for evaluations and follow-ups; • Developed a web-enabled application for online evaluations. - Arab Center for the Development of the Rule of Law and Integrity ACRLI (NGO), Lebanon, 06/2005-07/2006. Implementation of ISO9001:2000 QMS.

Team International Beirut

Jan 2005 – Mar 2006

Beirut, Lebanon

Resident Senior Consultant

Continued... - Ministry of Environment, Lebanon, 03/2005: Comprehensive Program for a Quality & Performance Management System. - Lebanese Hospitals Managers, 02-03/2005: • Ensured Hospitals’ Strategic Management & Development, Performance Management, TQM (CAF) and QMS (ISO9000). 3 workshops programs 3 days each. - Iraq Ministry of Planning & Development Cooperation, Ministry of Justice, Ministry of Human Rights, Ministry of Public Works & Municipalities, Lebanon (funded by ESCWA Iraq Task Force WSCWA Lebanon), 09/2004-09//2006: • Implemented Management Development Program and ensured Strategic Management, Performance management, TQM (CAF), and QMS (ISO9000:2000). • Provided methodologies and Tools for e-Learning. - Ministry of Environment, Lebanon, 08/2004—09/2005, EU funded, managed by UNDP: Senior Consultant Technical Assistance to Reinforce Governance in Environmental Tasks (TARGET), • Provided data collection and mobilization and initial training of Staff; Task 1: Development and preparation of Procedures Manual (22 procedures: Admin & HR management); Task III: Human Resources Development; Methodologies and Tools for a Modern Public Sector: Strategic Management, Performance Management, TQM (CAF) and QMS (ISO9000:2000). • Training Material Development and Training in ICT MIS • Developed and implemented key performance indicators, • Provided procedural review for procedures and forms development purposes and to that conducted analysis and assessments.

Team International Beirut

Apr 2004 – Dec 2005

Beirut, Lebanon

Resident Senior Consultant

Main responsibilities were consulting, training, Training Material Development for the following projects: - Administrative Modernization and Capacity Building - Port Cities Development Program, Aden Yemen. Position: Senior Resident Consultant & Team Leader (23 People) Funded by World Bank (2007) • Developed the One-Stop-Shop (OSS) and the Investors Service Center (ISC) of General Investment Authority (GIA) in Aden & Reengineering the Aden Free Zone (AFZ) in close cooperation with high-level civil servants, • Provided investment Law analysis and assessment, process mapping, process streamlining, SOPs development, flowcharting, forms review, and standardization for GIA Local Directorate and Aden Free Zone. • Provided organizational capacity building via capacity building of Governmental Agencies' managers on Strategic Planning, Organization Restructuring, TQM (CAF), QMS (ISO9000) and Flowcharting, • Preparing the implementation of an IT Work Flow Management System. - Local Development Authority in Aden, Yemen: • Provided capacity building of local governmental agencies’ managers on strategic planning, • Provided administrative simplifications and organizational restructuring, TQM (CAF), QMS (ISO9000:2000), and flowcharting; • Capacity building of local staff; Legal analysis and business process engineering, process analysis and flowcharting - Ministry of Transport, Saudi Arabia, 06-12/2006): National Transportation Strategy Formulation, Framework, and Tools: Worked with high-level civil servants in the Ministry, • Provided business analysis and assessments along with legal and procedural survey and data analysis, - SAPAK Contractors, Riyadh, Saudi Arabia, 06-12/2006: • Conducted business process reviews and prepared Organisational restructuring project. • Provided analysis and development of staff profiles and objectives, business process reengineering, and business standardization in compliance with ISO9000:2000;

GMCM sarl as Sub-Contractor of Team International

Jul 2003 – Jul 2004

Beirut, Lebanon

Owner & Senior Consultant

Management Development Plan Project, Ministry of Works & Housing, Bahrain: • Strategy implementation Framework development; Consulting and training in Bahrain: Implementation of a Performance Management System using balanced scorecard; • Organization chart and job description of Public Service and Community Services functions of the PR Directorate, and Strategic Projects Directorate.

ARCATECH - University of Technology

Jan 2001 – Jan 2002

Tripoli - Lebanon

Professor & Department Director

6 IT-related Courses: Computing, Programing, FMS, DBMS, Business Software and Quality Management Course, Continuing Education Program Director, Internship Coordinator, and Public Relations Manager (design, develop, launch & run events, incl. industry contacts).

Lebanese Ministry of Interior - Cars Matriculation Agency

Apr 1999 – Dec 1999

Beirut, Lebanon

Key Expert In Public sector

• Worked with high-level civil servants to Design and Develop the Cars Matriculation Management Information System (MIS) implemented and used till now in all Lebanese regions (ORACLE RDBMS, Client / Server Application); • Ensured Organizational process analysis, functional statement, and Implementation Plan.

ECONOCOM Belgium Zaventem

Apr 1995 – Mar 1999

Brussels, Belgium

Key Expert In Public sector

Ministry of Interior “Cars Matriculations Agency”, Lebanon • Worked with high-level civil servants to Design and Develop the Cars Matriculation Management Information System (MIS) implemented and used till now in all Lebanese regions (ORACLE RDBMS, Client / Server Application); • Ensured Organizational process analysis, functional statement, and Implementation Plan. National Assembly of Gabon • Audit, Control & Procedures Evaluation to prepare Needs and Functional Analysis of the new MIS system as an outcome of close negotiations with high-level civil servants, Social Security, Guinea: • Worked with high-level civil servants Audit, Control & Process Evaluation to prepare the development of the MIS solution.

MEDI-LOG sarl - ASSYSTEL Belgium

Aug 1984 – Aug 1995

Brussels, Belgium

Owner - Key Expert in Private & Public sector - Department Director

Software Development Company specialized in Medical and Real Estate Solutions. Recognized by IBM as SSO for both sectors - Department director. • Our team: 12 IT Professionals, Apps. Development and Support: Hospitals, Polyclinics, MD, Real Estate developers & Agencies • Organisational restructuring, process analysis and flowcharting, ICT Solutions, Software Analysis & Dev. Support & Maintenance (On/Offsite) • Conducted HR Tasks re-assignment and performance evaluation, ISO9000 implementation to the Belgian Maritime Affairs: ensured procedures development, Ensured organizational development, elaboration of job descriptions, recruitment and hiring procedures,

Département de Calcul Scientifique (DCS), Faculté de Médecine, Université Libre de Bruxelles

Sep 1980 – Aug 1984

Brussels, Belgium

Professor / Researcher

• IT course “l’algorithmique”: University Course development, Teaching and Leading Workshop (Dept Calcul Scientifique) • Research for implementing MIS in Vascular Surgery – St. Pierre Hospital Brussels (Dept Calcul Scientifique). Cf. Certificate • Research & Development of a File Management System for AIDS Research St. Pierre Hospital Brussels (Internal Medicine Pr. CLUMECK)

Education

SGS Beirut

Jul 2009 – Aug 2009

Certificate renewal - ISO9000:2008 – QMS Lead Auditor, Quality Management Standard

QMI (Canadian Standard Association)

Jun 2003 – Sep 2003

Certificates: ISO9000:2000 – QMS, Internal Audit, Lead Auditor , Quality Management Standard

ORACLE, Belgium

Jan 1992 – Apr 1992

Certificates: SQL, PL SQL. FORMS, REPORTS, MENU, RDBMS

International Trade Invest Institute (Belgian Office of Foreign Trade)

Sep 1986 – Sep 1988

Certificate, International Trade Officer, International Trade

Institut d’Administration des Entreprises, Belgium

Sep 1985 – Sep 1986

Certificate, Management & Business Administration , Management, Business Administration

Institut des Hautes Etudes de Belgique, Ecole d’Ergologie, Bruxelles, Belgium

Sep 1984 – Sep 1985

1st Year: Business Administration , Business Administration

Université Libre de Bruxelles, Faculté de Médecine & Département de Calcul Scientifique

Sep 1977 – Jul 1984

Diploma of “Candidat en medicine”. First Year Doctorate in Medicine (4 Y); Certificate of Medical Informatics (2Y), Medicine and Informatics

Misbah Mokaddem

International Management Consultant

Skills

Languages