Mishcah Hamilton

Freelancer

Message

Intro

St. Catherine, Jamaica

Studied at Pembroke Hall High

Consumer Services

linktr.ee/mishcahmiraclegirlhamilton

Joined November 30, 2022

Skills

Languages

English

Fluent

About

I provide reliable customer service, which involves; inbound/outbound calling and data entry skills. Customer service has been my main area of expertise for 3+ years, and I am blessed to have enough experience in the field, to carry out my duties professionally and effectively. I have been working remotely for 2 years and counting, which has allowed me to work with people from diverse backgrounds, and has provided me with a deep understanding and awareness of differences in both individuals and organizations. These qualities will help me to provide the right service for my clients.

Experience

Krause and Kinsman Law Firm

Oct 2022 – Nov 2022

Remote

Legal Assistant

● Inbound/Outbound calling ● Documenting call information ● Gathering information regarding plaintiff ● Utilizing Smart Advocate system ● Relating information to paralegals and lawyers

Reliable Lending Group

Sep 2022 – Oct 2022

Remote

Cold Caller

● Cold Calling ● Email handling

Advantage Communications

Jul 2022 – Aug 2022

Jamaica

Flow Tech

● Technical support ● Inbound/Outbound calls ● Troubleshooting ● Ticket creation ● Update clients on tickets previous created ● Update client on billing details ● Transfer of calls to relevant departments

Sutherland Global Services

Sep 2021 – Dec 2021

Jamaica

HR Associate

• Inbound/Outbound calls • Data entry

One Source Energy Consultants

Mar 2021 – Sep 2021

Remote

Appointment Setter

• Cold calling • Lead management • Appointment setting • Inbound/Outbound calling • SMS and email management • Pre-qualifying potential leads for assessment • Data entry • Recording of minutes

MoneyMasters Limited

Oct 2019 – Feb 2020

Jamaica

Administrative Assistant

• Stock inventory and the sorting of goods and services received • Assist with client relevant queries via walk-in customers, inbound/outbound calls and emails • Typing and circulating of letters for internal and external use • Recording of minutes of meetings and transcribing same to written document • Monitoring of office products • Planning staff functions and events

Companies Office of Jamaica

Feb 2016 – Jun 2019

Jamaica

Customer Service Representative

● Assist in the registration process for businesses and limited liability companies ● Assist with client relevant queries via telephone, email and through face to face communication ● Print certified and uncertified documents relevant for businesses and companies ● Dispatch certificates and rejected documents to customer

Education

Pembroke Hall High

Sep 2005 – Jun 2010

High School Diploma