My name is Mishica Bryan. I would like to use this platform to evolve as a Virtual Assistance and Customer Service Agent. I know I have the necessary skills and ability to get any job on this platform. I am a very hardworking individual, I try to remain consistent in everything I do. I am determined, a fast learner and I can adapt to changes easily. I am a well mannered, trust worthy individual and I am very reliable.
Loading...
Experience
Sutherland Global
Jan 2020 – May 2022
Remote
Customer Service Agent
● Showcased my people skills and negotiated tactics by managing inbound and outbound calls.
● Handle an average of 30 plus calls per shift with immaculate call quality and handle time.
● Consistently received 4-5 star Customer satisfaction rating through various customer communication medium, voice, chat and email.
● Displayed high levels of patience and empathy in effectively diffusing escalated situation all while remaining professional at all times.
● Brought forth excellent customer service skills and a commitment to customer satisfaction.
