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Mitchel Milulu

Exemplary Customer Service & PR Professional | Delivering Excellence and Administrative Support

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Intro
Nairobi, Kenya
Customer Experience Officer at Hela Capitals
Studied Secondary Certificate of Secondary Education at Chogoria Girls High School
Studied Sociology at Egerton University
Consumer Services
Joined August 22, 2023

Skills

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English
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About
I'm Mitchel Milulu, a dedicated professional with a passion for delivering exceptional customer service and fostering positive relationships. With a background in Public Relations and a track record of excellence in customer care, I thrive on engaging with individuals and providing meaningful solutions to their needs. My work interest revolves around creating meaningful connections, whether it's through efficient communication, problem-solving, or delivering top-notch service. I'm driven by the satisfaction of assisting others and ensuring their experiences are as smooth and pleasant as possible. Throughout my career, I've honed my skills in effective communication, problem-solving, and administrative support, which have enabled me to consistently exceed performance expectations. One of my strong sides lies in my ability to truly listen to clients and understand their concerns. This skill, coupled with my proficiency in using various software tools and my track record of handling customer inquiries and complaints effectively, has contributed to a high level of customer satisfaction in my previous roles. Additionally, I'm adept at collaborating with teams to drive positive outcomes and thrive in dynamic, fast-paced environments. In summary, I am an enthusiastic and dedicated individual with a passion for delivering outstanding customer service and contributing to successful PR initiatives. My strong interpersonal skills, problem-solving abilities, and proficiency in administrative support make me a reliable asset in any team-oriented environment.
Experience
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Hela Capitals
Dec 2021 – Present
Nairobi
Customer Experience Officer
As a Customer Service Representative, I play a crucial role in ensuring customer satisfaction and maintaining positive relationships with clients. My primary responsibility is to provide exceptional service and support to customers, addressing their inquiries, resolving issues, and ensuring a positive experience throughout their interaction with the company. As a Public Relations Professional, i am responsible for managing the reputation and image of the company or organization i represent. My primary goal will be to establish and maintain positive relationships with the media, stakeholders, and the public to promote a favorable perception of the company and its brand. Key Attributes: Strong Communication Skills: Exceptional written and verbal communication skills are essential for crafting compelling messages, press releases, and speeches, as well as for effectively interacting with media professionals and key stakeholders. Customer Satisfaction Ratings: consistently achieving high customer satisfaction ratings, as it demonstrates my ability to provide excellent service and maintain positive customer relationships. Response Time: I have a track record of responding promptly to customer inquiries or resolving issues within a specific timeframe,it highlight your ability to provide timely support and efficient problem resolution. Interests: Exploring innovative customer experience strategies Continuous learning and professional development in the insurance industry Volunteer work related to customer empowerment and education
Education
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Chogoria Girls High School
Jan 2016 – Dec 2019
Certificate, Secondary Certificate of Secondary Education
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Egerton University
Aug 2011 – Dec 2015
B.A In Sociology and Philosophy, Sociology
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