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Mitzi Stephanie Quilalang

Administrative Assistant, Customer Support

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Intro
Cavite City, Philippines
Studied Accountancy, Business and Management at Saint Joseph College of Cavite Incorporated
Joined June 16, 2022

Skills

Languages

English
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Fluent
Tagalog
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Native or Bilingual
About
Hard working and self motivated Virtual Assistant and Sales Associate with 3 years of growth, and effective results of support, sales generating, customer service, and efficient file organization. Possess familiarity with various Google and Microsoft Softwares, Social Media platforms, Management platforms, and Communication platforms.
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Experience
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Kinaiya, INC.
Jan 2023 – Jul 2023
Philippines
Sales Associate
- Provide ideal customer service by portraying a kind, empathetic, and engaging manner - Promptly respond to product inquires - Accurately process POS transactions - Generate high gross sales with low RTS by engaging and assisting customers effectively - Encoding delivery and order details through POS and Google Spreadsheet - Effectively handle customer's requests, refund, and returns, by prompt customer support - Provide daily end of shift report - Became a team leader and trained two sales associate during company expansion
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KS Financials, Servicing
Nov 2020 – Sep 2022
Philippines
Administrative Assistant and Sales Assistant
- Maintained a organized client database - Managed projects by co-ordinating with the team - Responsible for pursuing payments and file collecting by providing effective customer service by chat, email, and outbound calls - Scheduled and coordinated meetings for the CEO - Designed Virtual Insurance Forms for new clients - Typed drafts, and emails for client monthly payments - Assist in lead generating by continuous follow ups and answering product inquiries professionally
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The Wise Millenial Mama
Nov 2020 – Apr 2021
Philippines
Social Media Manager
- Handles facebook, and instagram for daily posting of content - Plan a content calendar for specific theme - Basic editing of photo, and video for youtube vlogs
Education
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Saint Joseph College of Cavite Incorporated
Jun 2019 – Mar 2021
Senior High School, Accountancy, Business and Management
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