I'm an IT Specialist with about 3 years in IT Customer Support, and 3+ years experience in Customer Eccentric Industry.
Experience
Clinix Healthcare
Jun 2023 – Present
Awka, Nigeria
IT Specialist
Troubleshoot operating systems, hardware, and software problems to
identify root causes.
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Employed advanced troubleshooting and expert application
knowledge to solve system user interface problems.
•
Delivered complete set-up assistance for networking systems, IP phone
equipment, and related IT gear.
•
Translated lengthy troubleshooting steps by breaking down and
simplifying instructions.
•
Combined technical expertise and strong interpersonal skills to
diagnose and resolve issues remotely.
•
Communicated complicated concepts to customers with varying levels
of technical understanding in non-patronizing manner.
•
Acquired, set up, and configured hardware and software to meet
