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Mmaduabuchi Erike

I'm an IT Specialist with about 3 years in IT Customer Support, and 3+ years experience in Customer Eccentric Industry.
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Clinix Healthcare
Jun 2023 – Present
Awka, Nigeria
IT Specialist
Troubleshoot operating systems, hardware, and software problems to identify root causes. • Employed advanced troubleshooting and expert application knowledge to solve system user interface problems. • Delivered complete set-up assistance for networking systems, IP phone equipment, and related IT gear. • Translated lengthy troubleshooting steps by breaking down and simplifying instructions. • Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely. • Communicated complicated concepts to customers with varying levels of technical understanding in non-patronizing manner. • Acquired, set up, and configured hardware and software to meet