I aim to join an organization that esteems innovation and dedication in computer engineering. Leveraging my experience, I am dedicated to making impactful contributions to the advancement of technological systems, aligning with the company's vision, mission, and goals. Committed to excellence and ongoing learning, I possess a strong skill set with a proven track record in infrastructure management, delivering IT solutions, and leading teams. Proficient in collaborating with cross-functional teams, I excel in executing strategic IT initiatives, ensuring 24/7 operations support, compliance with regulatory standards, and optimizing IT infrastructure for efficiency , I have also played key Business Administration roles , participated in governmental and non-governmental projects
Experience
Judicial Department - Abu Dhabi (United Arab Emirates)
Jan 2010 – Dec 2023
united arab emirates
computer engineer
Provide technical support to end users, resolving hardware, software, and network issues remotely and on-site.
Troubleshoot and resolve complex IT problems, identifying root causes and implementing effective solutions.
Install, configure, and maintain IT infrastructure and systems, including hardware, software, and networks.
Implement and maintain preventive maintenance plans to minimize downtime and maximize system performance.
Monitor system performance metrics and proactively identify and address potential issues.
Escalate complex issues to senior engineers or other subject matter experts.
Document troubleshooting procedures and solutions for future reference.
Collaborate with cross-functional teams to provide comprehensive IT support to the organization.
Provide technical support for a variety of IT systems and applications, including operating systems, databases, middleware, and cloud-based services.
Troubleshoot and resolve hardware failures, software conflicts, and network connectivity issues.
Implement and maintain security measures to protect IT infrastructure and data from cyberattacks.
Manage and maintain user accounts and permissions.
Provide training and support to end users on how to effectively utilize IT systems and applications.
Generate and maintain technical documentation.
Participate in IT projects and initiatives.
Oversee and mentor junior IT support engineers.
Develop and implement IT disaster recovery and business continuity plans.
