Mobassir Mehdi

Customer Service / Customer Support

Message

Intro

Dhaka, Bangladesh

Studied Finance & Banking at Mohammadpur Central University

linkedin.com/in/mobassir-mehdi-6611bb216

Joined October 7, 2022

Skills

Languages

English

Native or Bilingual

Hindi

Advanced

Bengali

Native or Bilingual

About

Skilled professional with an extensive background in customer service & Telesales Executive. Calm and poised in the most pressure-driven situations. Pursuing an Online Chat & Cold calling Specialist position where excellent response and writing skills will help improve a company's success. Motivated customer service professional with proven record of building dynamic relationships and retaining clients

Experience

Rokomari.com

Apr 2022 – Sep 2022

Motijheel

Telesales And Data Entry Operator

Made average of 150+ outbound and inbound calls per day. Compiled data and reviewed information for accuracy prior to input. Delivered scripted sales talks to customers reached via manual and automatic dialing systems.

Daraz BD, Alibaba Inc.

Oct 2021 – Apr 2022

Dhanmondi 7.

Customer Service Executive

Responded to customer Chat and emails to answer questions about products and services. Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Developed and actualized customer service initiatives to decrease wait times.

Grameenphone process Genex Infosys

Sep 2020 – Sep 2021

Khilkhet, Dhaka

Customer Support Associate

Handled inbound customer chat conversations from Company's Website /App Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Mohammadpur Central University

Sep 2018 – Oct 2022

BBA, Finance & Banking