Moe Sobair, Program Coordinator MSP (Human Resources), Talent Assessor, Recruitment Specialist, Global Customer Service

About

Experienced US Technical Recruiter|Program Coordinator with a demonstrated history of working in the Financial, Healthcare, Manufacturing and services industry. Strong human resources professional skilled in Volume Hiring, Technical Recruiting, Screening, Management, Applicant Tracking Systems (Workday, Taleo, Bullhorn, Einstein, Stafferlink), administrative tools (Oracle, SalesForce, IQ Navigator) Interviewing, and New Hire Orientation. In addition, I am also an expert in Customer Service with broad background working in an outsourcing/offshoring industry skilled in providing Global Customer Service, Banking, Sales, Financial Analysis, Credit, Healthcare and Telecommunications.

Experience

Caterpillar North America via Allegis Global Solutions

Jun 2020 – Present

North America

Program Coordinator - MSP - Human Resources

Assist Hiring managers, Program Specialists and suppliers during all stages of the contract labor acquisition process including but not limited to: interview scheduling, onboarding, worker assignment management, time and expense management and off boarding Document all client reported issues and track resolution through to completion ensuring a high level of customer satisfaction Maintain and update worker assignments to reflect appropriate changes. Provide constant communication to clients, suppliers, contingent workers and other partners via face to face meetings, email and phone Conduct research and analysis to resolve client’s or supplier inquiries as needed Provide program status reports to leadership as required Monitor performance against contract SLA’s (i.e. pending end of assignments, invoicing, time and expense management and vendor compliance tracking) Constant interaction with vendors to ensure new hire paperwork is completed in a timely manner so the contractor can start assignment on time.

American Express via Allegis Global Solutions

Mar 2020 – Jun 2020

USA

Talent Assessor/Recruitment Specialist

Evaluate and assess the candidate pool for a designated functional area of the client’s organization with the aim of achieving high quality and timely filling of roles Work closely with the on-site Recruitment Relationship Manager to manage those roles with high volume response using the client’s Applicant Tracking System (ATS). Review applicants that apply to the client’s ATS for specified positions. Create a short list of candidates and present to the Recruitment Relationship Manager. Follow defined phone screen templates for designated roles and qualify candidates for fit against the defined competencies and criteria for the role. Develop an effective compelling story to sell the job and client company to prospective candidates. Assist with the interview scheduling process where necessary including gathering the candidate’s availability and confirming the interview date, time and location. Update the candidate’s details and status in the client’s ATS in a timely and accurate manner following the defined process steps.

Everise Company

Jul 2019 – Mar 2020

USA

Recruitment Specialist - US Hiring

Source all channels online and offline; job boards, aggregators, Talent Network to build and maintain candidate pool. Ensure applicants are welcomed, assessed, interviewed and responded to in a timely, professional environment that makes them want to work for C3. Manage challenging TA situations when they present themselves including high volume scheduling of applicants Source candidates/Manage multiple job boards. Scheduling Interviews per established targets. Base line screening of applicants as a first level assessment process. Compiling and tracking call results report. Other TA administrative duties as assigned by TA Manger. Follow up emails, text messaging to applicants. Plan, organize and schedule work flow to meet rigid hiring deadlines. Process a high volume of detailed work in a short time frame. Performs administrative tasks in support of recruiting efforts. Assists with screening applicant/resumes, coordinating phone/in-person interviews Assists recruiting staff with job fairs and college recruiting events Will create postings and run reports out of our Applicant Tracking System

Citi Group via Collabera - US Hiring

Feb 2019 – Jun 2019

USA

Technical Recruiter

Understand and learn the details of each job requisition and its requirements, project location, duration, etc. Understand the priority of the requisition and the differences between direct and process requirements Identify qualified technical candidates utilizing various sources – available employee consultants (on bench), ATS - resume database, employment web sites, referrals, own network, other recruiters, contractors, etc. Conduct preliminary technical interview to assess technical skill level, as well as communication skills, location preferences, salary expectations, etc. Format resumes highlighting the necessary skill sets as it relates to client project requirements and in accordance with clients resuming submittal guidelines Negotiate pay rates with consultant candidates in alignment with client requirements and resource manager’s or account manager’s direction Submit appropriate qualified resumes for each requirement as required by client Send internet ads out on to employment websites, employees, sub-tier companies as necessary Check Hotlists from vendors Follow the Recruiter Ground Rules regarding job expectations, documents and templates, E-mail standards, initial communication with candidates, etc. as outlined in the Training Manual Generate referrals and business leads through consultant relationship. Working on majority of administrative positions in the Finance, Energy and Customer Support line of business Use job boards to source for candidates Phone screen candidates and handled inbound and outbound calls from candidates and clients Negotiate Pay rate, benefits and contract duration with candidates Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions

American Express via Convergys Philippines

Oct 2017 – Feb 2019

USA

Senior Fraud Analyst/Phone Banking

Reviewing American express card members accounts, clearing security alert, fraud applications, charge verifications and maintaining 100% fraud free.

Microsoft via Convergys Philippines

Aug 2015 – Jan 2017

USA

Telecommunication Advisor

Education

University of the East - Manila Philippones

Nov 2009 – Apr 2014

Bachelors Degree Holder, BS Psychology

Moe Sobair

Program Coordinator MSP (Human Resources), Talent Assessor, Recruitment Specialist, Global Customer Service

Skills

Languages