I am 28 years old, data analyst and team leader at Sutherland global services.
I have more than 7 years of experience in BPO industry.
More than 3 years in data management and analysis.
I am an expert in Microsoft tools , specially excel and power bi.
I am very human oriented and love to help, guide and lead my team to success and making sure that the business side of things is met with excellent to perfect work.
Experience
Sutherland
May 2022 – Present
Alexandria
Lead reporting/data analyst
- utilize data insights to increase efficiency and improve desicon making.
- power bi expert and daily update dashboard.
- provide new ways to eliminate waste.
cricut
Mar 2021 – May 2022
Alexandria
Experience maker lead
- leading my team to achieve their KPIs
- reporting all aspects about my team and analysing data to patch any problems.
- understand the mental state of each employee to help them perform .
- provide house insights and each individual ranking to motivate growth.
Cricut
Nov 2020 – Mar 2021
Alexandria
Experience maker
- provide troubleshooting methods and steps to fix any technical matter.
- provide guidance to create new projects and technical assistance.
Vodafone uk
Dec 2015 – Oct 2020
Alexandria
International customer representative
Main role:
- provide world class service with billing information.
- handling objection and de-escalating angry calls.
- provide Next best actions , like new contracts and lines.
- help with collections and setting up plans to further help the customers.