Mohamed Elawam

Senior customer service manager / data analyst

Message

Intro

Alexandria, Egypt

Lead reporting/data analyst at Sutherland

Consumer Services

Joined September 1, 2022

Skills

About

I am 28 years old, data analyst and team leader at Sutherland global services. I have more than 7 years of experience in BPO industry. More than 3 years in data management and analysis. I am an expert in Microsoft tools , specially excel and power bi. I am very human oriented and love to help, guide and lead my team to success and making sure that the business side of things is met with excellent to perfect work.

Experience

Sutherland

May 2022 – Present

Alexandria

Lead reporting/data analyst

- utilize data insights to increase efficiency and improve desicon making. - power bi expert and daily update dashboard. - provide new ways to eliminate waste.

cricut

Mar 2021 – May 2022

Alexandria

Experience maker lead

- leading my team to achieve their KPIs - reporting all aspects about my team and analysing data to patch any problems. - understand the mental state of each employee to help them perform . - provide house insights and each individual ranking to motivate growth.

Cricut

Nov 2020 – Mar 2021

Alexandria

Experience maker

- provide troubleshooting methods and steps to fix any technical matter. - provide guidance to create new projects and technical assistance.

Vodafone uk

Dec 2015 – Oct 2020

Alexandria

International customer representative

Main role: - provide world class service with billing information. - handling objection and de-escalating angry calls. - provide Next best actions , like new contracts and lines. - help with collections and setting up plans to further help the customers.