mohamed elsenousy, Dear Recruiter, As a customer service advisor, I have handled various customer support channels with results exceeding corporate targets. N

Vodafone UK ltd

Jan 2015 – Jul 2022

United Kingdom

Sales Team Leader

- Present, promote and sell products/services using solid arguments to existing and prospective customers. - Perform cost-benefit and needs analysis of existing/potential customers to meet their needs. - Establish, develop and maintain positive business and customer relationships. - Reach out to customer leads through cold calling. - Expedite the resolution of customer problems and complaints to maximize satisfaction. - Achieve agreed upon sales targets and outcomes within schedule. - Managing the day-to-day activities of the team. - Motivating the team to achieve organizational goals. - Developing and implementing a timeline to achieve targets. - Delegating tasks to team members. - Conducting training of team members to maximize their potential - Maintaining a positive, empathetic, and professional attitude toward business and red category customers at all times. - Responding promptly to business and red category customer inquiries. - Communicating with business and red category customers through various channels. - Acknowledging and resolving business and red category customer complaints. - Knowing our products inside and out so that you can answer questions. - Processing orders, forms, applications, and requests. - Keeping records of business and red category customer interactions, transactions, comments, and complaints. - Communicating and coordinating with colleagues as necessary. - Providing feedback on the efficiency of the customer service process. - Managing a team of junior customer service representatives. - Ensure customer satisfaction and provide professional customer support.

mohamed elsenousy

Dear Recruiter, As a customer service advisor, I have handled various customer support channels with results exceeding corporate targets. N

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