Mohamed Elsobky

Customer Service representative

Message

Intro

Cairo, Egypt

Studied Law at Ain shams university

Consumer Services

Joined November 11, 2023

Skills

Languages

English

Fluent

German

Intermediate

Arabic

Native or Bilingual

About

I am expert customer service representative that worked with amarican and Canadian clients for 3 years

Experience

Shining show

Jan 2023 – Oct 2023

Remote

Customer Service representative

Supporting the clients to purchase our canopy tents and other advertising products Help with logistics issues Sending mockups Validation of the cases that needs to refund

Expedia

Jan 2022 – Dec 2022

Remote

Traveling agent

Assist the customers to change or cancel or refund their booking in Hotels Change or cancel flights booking

SiriusXM

Jan 2020 – Dec 2021

Cairo

Retention agent

Assist customers with their technical issues Retain the customers by giving them a discounted rate on their subscription

Education

Ain shams university

Aug 2015 – Jul 2020

Good, Law