Mohamed Khoudmi

About

I am Mohamed Elkhoudimi, a third-year Mechanical Engineering student with a solid background in customer service and fraud prevention. My experience at PC Financial under NTT has honed my communication, problem-solving, and analytical skills. I excel at handling customer inquiries and resolving issues efficiently through phone, email, and chat. I am passionate about leveraging my technical knowledge and customer service expertise to contribute to innovative and dynamic teams. My strong sides include attention to detail, adaptability to new technologies, and the ability to work both independently and collaboratively. I am eager to apply my skills in a role that values exceptional customer support and continuous improvement.

Experience

NTT DATA

May 2022 – Aug 2023

Remote

Customer Service & Fraud Agent

• - Provided exceptional customer service handling inquiries in both French and English. • - Promoted to Fraud Agent in March 2023, managing fraud-related inquiries and investigations. • - Consistently achieved high customer satisfaction scores and received several performance awards. • - Developed strong problem-solving skills and attention to detail. • Handled high-volume customer inquiries and resolved issues with a focus on customer satisfaction. • Utilized CRM systems to track and manage customer interactions. • Trained and mentored new team members, improving overall team performance. • Developed and implemented customer service protocols that enhanced service delivery.

Emporio models

Aug 2019 – Sep 2021

Abu Dhabi / Remote

Executive Assistant

• Assisted the CEO with day-to-day operations, including organizing files, managing communications, and coordinating schedules. • Handled client interactions and ensured efficient office operations. • Developed strong organizational and multitasking skills. • Provided high-level administrative support to C-suite executives. • Managed executive calendars, coordinated meetings, and prepared agendas. • Handled confidential information with discretion and professionalism. • Organized travel arrangements and prepared expense reports. Assisted in the preparation of presentations and reports for executive meetings.

Education

Moncton university

Sep 2021 – Jun 2024

Bachelores, Mechanical Engineering

Skills

Languages