Mohamed Ramadan

About

I am working with many departments simultaneously (sales - accounting - productmanagement - engineering) with A positive attitude throughout the day. Excellentcommunication skills, verbal and written. Ability to work in a highly pressured environment and prioritize and multitask. I exceed employees' and customers' expectations by delivering service professionally in a knowledgeable and accommodating way. And demonstrate a passionate commitment to the business. Multitasking is one of the most powerful points. Highly experienced in dealing with different cultures and nationalities as I worked in different cultures inside and outside Egypt AND Africa. (Western Europe- Eastern Europe- USA). Interested in - order management technical support jobs

Experience

Arrow electronics - Siliconexpert

Dec 2019 – Feb 2023

Egypt / Cairo

customer support / Order Management Reb

Duties In detail: Facilitates efficient and accurate processing of orders, including online orders. Maintains product database with product numbers, descriptions, and pricing information, adding new products and assigning product numbers. Processes billing invoices. Customer support order management. Tools (Postman - Internal admin tools - Salesforce -SALESFORCE CPQ) 1-I am applying the customers into the system (Bom products and API). 2-responsible for providing the demos, trials, and training for the new business during the evaluation period and until the customers approve the orders. 3-I am answering sales and customer support issues efficiently. 4-I am working with the sales force and CPQ billing system. 5-I am helping the accounting team with invoicing. 6- helping customers with authentication for their API accounts and API issues. Familiar with (Postman APP) 7- Training new Business developers and new sales hire on how to deal with the sales force, add their orders, and successfully close the deals. 8- customer service and login issues. 9-approving all the new business and renewals deals after ensuring that details are entered correctly in Salesforce. Then building up the accounts on the admin-tool as they are purchased on sales force 10-Making sure that the customer has received the correct quotes and that we have received the PO. 11- Send welcome emails to new business customers. 12- Validating accounts before starting the business. 13-expertly communicating with customers and different departments through outlook chat apps – Phone calls.

Alpha Tours LLC

Oct 2018 – Dec 2019

Dubai, UAE

RESERVATION EXECUTIVE – GCC Market

RESERVATION EXECUTIVE – GULF FOOD MANUFACTURER 2018 FREELANCER – PROJECT Supervisor Customer Service and Sales Coordinator Location: JW Marriott Habtoor City Dubai-Dubai/world trade center. Responsible for guests attending Gulf Food Manufacturer by arranging all their documents (visa, flights, room reservations, and logistics). For more than 2000 guests from all over the middle east and Africa. Customer support issues, room issues handling. 24/7

HTC United Kingdom

Jan 2015 – Sep 2018

Cairo Egypt

Customer Service Representative

Provides answers to clients by identifying problems, researching solutions, and guiding the client through corrective steps Within the United Kingdom. 1-Responsible for the escalation desk for all HTC phones and technical issues. 2-I am organizing repair dates with the repair centers within the United Kingdom.

Education

Modern Academy

Jun 2003 – Aug 2009

Good, Business administration

Skills

Languages