Mohammad Naqvi

Public Relations Specialist

Message

Intro

Houston, United States

Studied Networking at Lone Star College

Joined April 7, 2025

Skills

Languages

English

Fluent

About

Dynamic customer support specialist with extensive experience in sales and service roles, delivering exceptional results in customer satisfaction and operational efficiency. Proven ability to navigate complex tasks while maintaining a keen focus on client needs and team collaboration. Skills include expertise in customer service, adept use of Microsoft Office, and strong problem-solving capabilities. A commitment to excellence in every interaction fosters lasting relationships and promotes organizational success. Looking to leverage a diverse skill set in a challenging customer support environment.

Experience

Asurion

Feb 2024 – Jan 2025

Houston, TX

Sales Representative

Engaged as a Sales Representative at Asurion, the focus is on providing customers with comprehensive support and guidance regarding products and services. This role involves understanding customer needs and promoting solutions that align with their requirements. Strong communication and persuasive skills are essential to effectively convey the value of products, ensuring customer satisfaction and loyalty.

Ohio Covid Relief Support

Aug 2021 – Jan 2025

Houston, TX (REMOTE)

Financial Support Specialist

Served as a Financial Support Specialist at Ohio Covid Relief Support, focusing on assisting individuals with financial inquiries and support during challenging times. This role involved assessing client needs and providing appropriate resources and guidance. A strong understanding of financial systems and empathetic communication were essential to effectively support clients.

Foundever

Feb 2021 – Nov 2023

Houston, TX (REMOTE)

Billing Specialist

In the role of Billing Specialist at Foundever, responsibilities include managing billing processes and ensuring accuracy in invoicing. This position requires attention to detail and the ability to handle sensitive customer information securely. Collaboration with various departments is crucial to resolve billing discrepancies and enhance overall customer satisfaction.

Education

Lone Star College

Aug 2017 – Jan 2025

Computer science , Networking