Mohammad Tehsin Tariq, Sales & Marketing | Client Relations | Customer Service

About

I am a Management graduate, with expertise in the field of Retail, Customer Service, Operations and Client Relations. I am a strong communicator and negotiator, which enables me to look past the barriers, developing mutually benefiting relations. I base my work ethic on sincerity and development, which directs and commits me to dedication, learning and analysing decisions to meet the desired objectives.

Experience

Virgin Mobile

Apr 2022 – May 2023

Abu Dhabi, U.A.E

Sales & Marketing Representative

Adhering to TDRA regulation and policies to provide telecommunication services Superior product & technical knowledge Resolve technical issues & customer complaints with exceptional customer service Operating cash registers, managing financial transactions, and balancing drawers. Achieving established sales targets. Introducing promotions and opportunities to customers.

Ibex Global - Western Union

Sep 2020 – Nov 2020

Lahore, Pakistan

Customer Service Representative

Supporting customers by providing helpful information, answering questions, and responding to complaints. Identify and assess customers’ needs to achieve satisfaction Keep records of customer interactions, process customer accounts and file documents Achieved 97% average customer satisfaction rating to date, surpassing team goal by 12%

Client Relations Representative

Dec 2019 – Aug 2020

Lahore, Pakistan

Skillsets Online

Build relationships with key employees among client Create plans to address clients’ business needs Advise clients on creating profitable processes Schedule regular meetings with clients to ensure they are satisfied Act as point of contact for complaints and escalate issues as appropriate Study competition to find new ways to retain clients

Razi Engineering & Co

Jan 2017 – Sep 2019

Lahore, Pakistan

Operations Executive

Managed Automobile Spare Part inventory and stock movement Prepared and maintained financial and spare part production accounts Ensured an error free and efficient production and part assembly line Handling supply receiving's and order dispatches Resource Management in order to meet daily objectives

Mubarak Jewellers

Nov 2014 – Sep 2016

Abu Dhabi, U.A.E

Sales & Marketing Representative

Presents the customer with the needed jewelry and assist them according to their needs. Listens attentively to a customer’s needs and gives explicit explanation to satisfy a customer Provides pricing information to the cashier alongside the weight of the items purchased Helps to facilitate payments after every purchase Takes charge of all the inventories in the shop or kiosk by entering them into the computer system

Education

Anglia Ruskin University

Sep 2013 – Jun 2016

BA (Hons) Business Management , Business Management

NCC Education

Sep 2013 – Jun 2015

International Advanced Diploma in Business , Business Management

Mohammad Tehsin Tariq

Sales & Marketing | Client Relations | Customer Service

Skills

Languages