When I was a kid, I had a computer and mostly I used it for games. Practically, I found other ways of fun using photo editing software, video editors, office apps and etc. Soon flow of computer-related requests from parents, friends, school, and even my dad's colleagues came across, and handling them allowed me to get to know the up and down of computers and networks.
My journey as a developer begins in high school. Back in time, I was enjoying making simple programs that were responding to my simple questions. Meanwhile, I had a blog where I was writing daily routines and events that I was involved in. I wrote my first lines of Javascript that made my page funny.
I entered college to continue computer software engineering and could achieve a B.S degree. Although the degree itself was useless, learning the fundamentals and being around genius friends was inspiring enough to teach me how I can do almost anything via computers.
Right after college, I founded my own company, aimed to provide solutions for small businesses. It gave me enough experience to build so many different apps, websites and provide digital goods for clients. Soon many came to ask for solutions. Being in a small town couldn't give us enough income so we were looking for bigger sources. I kept the company and I joined Artbees, one of the best theme selling companies around the globe as a WordPress Full Stack developer. In the first weeks, I felt like no one is checking my commits, then I realized all of the team members are spending their time at the support desk due to the recent huge sales and a large number of support requests. It was the moment when I offered my help at the support desk and after answering a couple of tickets, they hired me as a full-time support agent. I always consider this as the best chance that could fit me in the right position! In a year, I've become the head of the support team and now, I am working as the technical support manager and the whole team believes it's the right position for me. I enjoy solving the problems of our clients and would like to participate in big challenges. I developed, maintained the product, and provided technical support for customers. We increased the support satisfaction rate by 20% in one year while reducing the cost of it more than any time. I also author blog posts, KB articles. I learned what is important for the end-users and how I can make customers loyal to the company.
- Here are my links:
https://www.linkedin.com/in/mohsenrabieai/https://themes.artbees.net/blog/author/mohsen-632fd38e/https://github.com/mohsenr1https://wordpress.stackexchange.com/users/31384/mohsenr1
I guess that's all for now. :)
Experience
Artbees
Jun 2016 – Present
Remote
Technical Support Manager
Work Side by side with the Development team, maintaining the product and providing technical support for Artbees (WordPress Theme best seller) customers. Managing the support team in order to get the best results and make our customers satisfied. Writing blog posts, KB articles, and developing some time. While working in this position, I was able to create a new support platform with the help of the other teams while it aimed to reduce the costs and increase the satisfaction rate and it was successful.
