Mohsin Naseer, Striving for Excellence

About

I am a people manager known for my ability to communicate effectively in almost every English speaking region. Only some of the many soft skills include my passion for customer service, Customer centric attitude, Empathetic behaviour great stamina and confidence to work for long hours. The best thing about me is that I love to make customers satisfied and happy but of course not every customer can be satisfied & for those at least I try to own the issues and try out the best possible resolutions.

Experience

Foodpanda Singapore

Aug 2022 – Present

Singapore

Sr. key Account Manager

Leading current sales & complaince tasks Conducting Surveys handeling restaurant accounts & queries. Managed & expanded relationships with existing restaurants. Constant following up over calls & emails with restaurant owners. Educating vendors to improve quality & performance metrics. Addressing vendor's issues & queries in timely manner. Regular monitoring each account's performance metrics and ensure complaince with foodpanda's operational standard. Contributed & appreciated in 2021 revenue generation & stats improvement.

Motive (Keeptruckin)

May 2022 – Aug 2022

Lahore, Pakistan.

Account Executive

Managed US based customers in Sales force & sales loft Daily cold calling prospects and managed sales pipeline Presenting Demos regarding products and services. Manage and tap potential perpects. Monitoring Sales loft metrics and ensure pipeline management. (worked for a brief period, had to left job for family reasons)

foodpanda SIngapore

Aug 2020 – Aug 2022

Singapore

Virtual Key Account Manager

Managed & expanded relationships with existing restaurants. Constant following up over calls & emails with restaurant owners. Educating vendors to improve quality & performance metrics. Addressing vendor's issues & queries in timely manner. Regular monitoring each account's performance metrics and ensure complaince with foodpanda's operational standard. Contributed & appreciated in 2021 revenue generation & stats improvement.

Ubereats UK, Ireland,Scotland

Mar 2019 – Aug 2020

UKI

Customer service representative

Handeling Ubereats customers Inbound call handeling Conplaint handeling & escalations IRTs support and correspondence Restaurant support representative, UKI VIP call handeling Mcdonalds UKI

Cothm Management Consultancy

Jan 2016 – Feb 2019

Dubai, United Arab Emirates.

Business Developement Manager

Collaborating with universities/colleges & recruitment agencies across the globe Creating job & internships opportunities for COTHM & international students Responsible for training & developement of students Responsible for scruitinizing students from colleges & universities Responsible for interviewing GMs & HR managers Responsible for career coaching/ assessment

Tropical Oman

Aug 2014 – Feb 2015

Muscat Oman

Outlet Sales supervisor

Handeling day to day operations, Sales reports, Forcasting, Inventory Management, Mantoring & training.

City News Network

Mar 2008 – Aug 2014

Lahore, Pakistan.

Deputy Chief Cameraman

Started working in city news network as a cameraman, assisted in lighting as well. Done a series of documentaries, talkshows, interviews, short films, songs, montages, fashion shoots & many more.

5 Star Mobiles

Feb 2005 – Jan 2007

Brazzaville, Republic Du Congo.

Sales & marketing

Worked as sales executive, Handeling the whole outlet. Pushing potential customer and constantly improving clientale.

Education

College of Tourism and Hotel Management https://www.cothm.ac.cy College of Tourism and Hotel Management

Hotel Operations, Hospitality Management

University of the punjab

Bachelor of Arts, Linguistics

Mohsin Naseer

Striving for Excellence

Skills

Languages