Moïse ZAMOR, 🟦Remote FREELANCER 🟧NICT Worker|Recruiter|Investor 🟩STARTUP Cofounder ⬜️BUSINESSMAN

About

I am highly interested in servicing companies or/and particulars. I've been working as a Remote Customer Service Agent for over three years. As the companies that I worked for provided different kinds of services to the customers, depending on the company's requirements, my responsibility was to assist customers over the Phone, Ticket, Email, and Live chat. Dynamic, Creative, Friendly and Communicative, I worked as Online Assessments Proctor of PEARSON Vue for TRANSVERSAL. And, I partially work as a freelancer in the selling and marketing field.

Experience

iQor - Remote - Quatuor (BPO)

Jul 2021 – Dec 2022

Remote

Customer Service Representative (CSR) - Call center

• Scheduling and completion of all daily field service activities. • Organization and prioritization of daily tasks. • Communication with customers, sales, field service crews and supervisors. • Communication and coordination with customers in a timely manner regarding service calls. • Information of job progress throughout process and ensure customer • Expansion of product knowledge through seminars/training for Service Leaders and Sales staff

New Homepage - Remote - Quatuor (BPO)

Mar 2021 – Jul 2021

Remote

Customer Service Agent (CSA)

• Analysis and rate the search results that return when searching for a specific term. • Making informed decisions about websites, webpages, music videos, songs, images and maps.

U-Haul - Remote - Quatuor (BPO)

Aug 2020 – Feb 2021

Remote

Customer Service Representative (CSR)

• Customers Assistance with ordering items and finding their favorite products over the phone • Providing information regarding sales and discounts • Troubleshooting client’s account issues

Lionbridge - Remote - Quatuor (BPO)

Nov 2019 – Jun 2020

Remote

Cashier/Customer Service

• Assisting customers with ordering items and finding their favorite products over the phone • Helping customers find the right product Ability to provide a well-known description products and services • Assisting with technical issues and troubleshooting

FirstService Residential - Remote - M & M (Sanctuary of Performance)

Nov 2018 – Nov 2019

Remote

Customer Service Representative (CSR)

• Greeting and directing Residents, guests and invitees. • Monitoring and controlling Electronic Security Control Systems. • Responding to emergency situations in a timely and efficient manner. • Maintaining daily log, records and forms. • Resolving and following-up on all complaints/issues. • Being assigned other duties by the on-site property manager

Education

Faculté de Droit et des Sciences Économiques (FDSE/UEH)

Nov 2015 – Nov 2019

Bachelor Degree, Economics

Haitian American Institute (HAI)

Oct 2016 – Oct 2018

Certificate , ESL (English as Second Language)

Ecole Beau Jardin de Lyne

Nov 1999 – Nov 2015

High School Diploma , High School Background

Cœurs-Unis École Professionnelle

Oct 2014 – Oct 2015

Certificate , Office Automation

Moïse ZAMOR

🟦Remote FREELANCER 🟧NICT Worker|Recruiter|Investor 🟩STARTUP Cofounder ⬜️BUSINESSMAN

Skills

Languages