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Monet McCain

Front Desk Agent | guest satisfaction, elevating guest experiences a day at a time.

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Intro
Brunswick, GA, United States
Guest Service Agent at Newcastle Hotels
Studied Psychology at Arizona State University
Hospitality
Joined September 1, 2024

Skills

Languages

English
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Native or Bilingual
About
I pride myself on my ability to foster a workplace environment where both guests and employees feel welcome. My approach is centered around understanding guest needs, streamlining operations, and ensuring that every stay is memorable. I am constantly seeking new challenges that allow me to leverage my expertise in guest services, team management, and customer relations.
Experience
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Newcastle Hotels
Mar 2024 – Present
Jekyll Island
Guest Service Agent
Deliver exceptional customer service and ensure guest satisfaction by handling guest inquiries, reservations, check-ins, and check-outs and billing concerns and upholding Marriott standards. create a welcoming atmosphere and resolve guest issues promptly and with clear and professional communication to enhance overall guest experiences.
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The Westin Jekyll Island
Aug 2022 – Oct 2023
Jekyll Island
Guest Service Agent
Deliver exceptional customer service and ensure guest satisfaction by handling guest inquiries, reservations, check-ins, and check-outs and billing concerns and upholding Marriott standards. create a welcoming atmosphere and resolve guest issues promptly and with clear and professional communication to enhance overall guest experiences.
Education
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Arizona State University
Mar 2024 – Present
Bachelor, Psychology
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