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Monica Agwu

Project Management | Virtual Assistant | Customer Service Rep

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About
I'm a highly organized and detail-oriented Virtual Assistant with over 5 years of experience. I'm an expert at managing complex schedules and handling high volumes of correspondence. I use a wide range of virtual assistant tools to streamline and optimize business operations. I'm proficient in CRM software, project management tools, and communication platforms, which ensures seamless and efficient office management. I am known for my exceptional time management skills, attention to detail, and ability to multitask effectively in fast-paced environments. I am dedicated to helping my clients achieve their goals by providing reliable, efficient, and proactive support. I have a proven track record of improving operational efficiency, enhancing client satisfaction, and contributing to the overall success of the organization.
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Nique Productions
Feb 2022 – Jun 2024
Remote
Virtual Assistant
Key Responsibilities: ● I managed executives' schedules, coordinated meetings, and organized travel arrangements. As a result, the company achieved a 25% increase in time efficiency. ● I handled email correspondence and customer inquiries, and achieved a 98% customer satisfaction rate. I was able to do this by providing prompt and accurate responses to customer inquiries. ● I Utilized Trello and Asana to track project progress and ensure timely completion of tasks. ● I conducted market research and prepared reports to support the executive team's decision-making process. ● I Implemented a new document management system using Google Workspace, which improved file accessibility and collaboration