Monique Atienza

Customer Service Specialist/ Account Onboarding Specialist

Intro

Manila, Philippines

Studied Bachelor of Science- Business Administration at Central Colleges of the Philippines

Banking

Joined April 2, 2025

Skills

Languages

English

-

Intermediate

About

I have 2 years Customer Service experience in a Contact Center for financial, e-commerce, and healthcare account and 4 years in Back Office as Account Onboarding Specialist.

Loading...

Experience

HSBC

May 2021 – Apr 2025

Quezon City, Philippines

Account Onboarding Specialist

• Loan servicing and account onboarding checker. • Responsible for checking the maintenance team's work to ensure customer information is correctly entered into the system and that submitted documents are properly attached before routing the application to the next department for disbursement. • Trained and monitored new team members to ensure productivity during BAU (Business As Usual) • Trained in other queues (maker role) to process required/requested maintenance, including Customer Due Diligence and Know Your Customer completion. • Part of the automation testing team to ensure the system application functions as expected. • Responsible for daily and monthly collection of volumes for tracking purposes.

CONCENTRIX

Aug 2020 – Dec 2020

Mandaluyong, Philippines

Customer Service Representative

Assisting and guiding customers to navigate and solve Quickbooks concern specifically accounting matter. • Was also trained to another account (BenefitFocus) for temporary work to assist customers in renewing Health and Life Insurance.

TELEPERFORMANCE

Oct 2019 – Jan 2020

Quezon City, Philippines

Customer Service Representative

In charge of UHC’s medical and dental insurance. Assist customers and providers by checking on member’s benefits, eligibility, claims, appeals, and authorization.

Telus International

Oct 2018 – Jun 2019

Taguig, Philippines

Customer Service Representative

Provided support and resolution to customers’ inquiries and issues. Helping customers in tracking their transactions, processing requests for sending and receiving money, login issues such as password resets and account activation.

Alorica

Oct 2017 – Jan 2018

Makati, Philippines

Customer Service Representative

Handled Amazon UK customer service, assisting members with tracking their packages, placing online orders, processing of refund, return and replacement orders, and registering on the website

SPI

Apr 2016 – Sep 2016

Makati, Philippines

Customer Service Representative

Handled NetSpend customer service, providing resolution to customer complaints and issues with online banking, lost or stolen cards and incorrect and unauthorized transaction. Helping customers regarding account inquiries, card activation, balance checks and transaction histories

Education

Central Colleges of the Philippines

Jun 2013 – Aug 2013

Bachelor of Science- Business Administration