Hi, my name is Monique Buchanan I am 22 years of age with 4 years total in the BPO industry. I can proudly say that I've acquired vast knowledge in both the world of sales and customer support. It has helped me to not only effectively communicate and help my customers in the professional world but to also navigate and apply myself in my personal life day to day life as well.
Rent to Own Services
Jan 2020 – Jan 2023
With rent to own services I was responsible for getting customers to sign up with credit repair companies so that they could increase their credit score in order to qualify for the rent to own a home program.
Feb 2019 – Jan 2021
In 2019 I began my journey working as a sales representative with a company called Allconnect. My main duties were to get customers to purchase home services such as internet, home phone and cable services. The aim was to target customers who were moving, whether it may be to a new area or just changing addresses on the same street.
Jun 2019 – Feb 2020
Customer Service Representative
In June 2019 I began working in the BPO industry as a customer service representative for amazon. My main responsibility was to be the first support of contact for customers having issues with their amazon account, issues with the delivery of packages and general queries about products and services.