I've worked in the BPO industry for over 7 years and have proven to contribute significantly well to the growth and development of the companies I've worked with through hard work, devotion, and other leadership qualities. This has rewarded me with promotions in leadership roles, mentorship, character development, and a continued drive and passion to help my team be successful. Having also 3 years of experience working as an Independent contractor, I'm equipped with the abilities to work independently and collaboratively in a virtual environment with the tools necessary to perform any tasks given in a proactive and efficient manner.
I am a strong believer in the power of knowledge which developed my resourceful nature and enhanced my intuitive thinking ability to also share those ideas and contribute to the success of any project or business idea. I'm very tech savvy, excellent at multitasking, organized, and highly proficient in the English language having experience in providing customer support via email, chat, phone call, social media, and video conference.
Being a fast learner makes it relatively easy for me to maneuver any tool introduced quickly and become an expert. I believe that the customer/client is the top priority and I'm confident that with my personality and abilities, I'm able to help build on customer satisfaction, and retention and quickly become a valued team player in any organization I work with. I appreciate your taking the time to review my profile and any additional documents attached. I'm available at any time convenient to the schedules you have present and I look forward to hearing from you to hopefully begin a beneficial partnership!
Experience
varsity Tutors
Jun 2023 – Mar 2025
Remote
Operation Support Specialist
Provided technical, account and platform support to tutors, clients and students via email, chat, phone call and video conferencing in live sessions. Used and maneuver tools such as Zendesk, Slack, Google meets and other internal tools. Troubleshoot issues, escalated engineering tickets and collaborated with other departments to resolve customers issues.
