monique lee

Customer Service

Message

Intro

May Pen, Jamaica

Customer Service Representative at Conduent

Customer Service Representative at Conduent Inc

Studied Pure and Applied Science at University of the West Indies

Consumer Services

Joined November 9, 2022

Skills

Languages

English

Advanced

About

I'm a fun loving individual who enjoys communicating with people, my area of interest is within the customer service field reason being that I'm passionate about this field, I enjoy such having a feel of satisfaction when I have resolved a customer issue and exceed there expectation. My strong sides are: Building rapport with customers Researching and providing resolution within a timely manner Active Listening Skills Good empathetic skills

Experience

Conduent

Sep 2022 – Present

Remote

Customer Service Representative

Offer assistance to customers with issues and complaint. Track Customers packages and provide status update on package. Place supply orders for customers

Conduent Inc

Sep 2022 – Present

Remote

Customer Service Representative

Track customer packages and provide solutions if customer haven't got packages. Also assist customers on placing supply order and providing product solution if packages are being lost.

Education

University of the West Indies

Sep 2014 – Jan 2016

Bachelor of Science, Pure and Applied Science