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Monte Khalefa
Director Customer Service Operations
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Overview
Intro
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Cairo, Egypt
CEO & Director Customer Service Operations at
Telgints
folder
Staffing & Recruiting
language
telgints.com
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Joined May 22, 2023
Skills
Business Process Improvement
Customer Relationship Management (CRM)
Agent Training
Customer-focused Service
Oral Communication
Analytic Problem Solving
Customer Service Representatives
Reservations
Hospitality Industry
Communication Written
Key Performance Indicators
Multitasking Skills
Phone Etiquette
Customer Support
Contact Centers
Active Listening
Customer Interaction
Contact Center Management
Account Management
Technical Support
Customer Experience
Microsoft Office
Business Management
Adaptive Leadership
Committed to Customer Satisfaction
Languages
English
-
Fluent
About
As the CEO of a successful outsourcing company based in Egypt, I have led my team to deliver exceptional customer service for over three years. Our expertise spans all forms of customer communication, including email, chat, and phone support.
Experience
Telgints
Sep 2021 – Present
Egypt
CEO & Director Customer Service Operations
