Montserrat Trujillo Rodriguez

About

Modern Languages graduate and English teacher turned customer support representative.

Experience

TELUS

Nov 2019 – Present

Sofia, Bulgaria

Customer Service Representative

Handling tickets, assessing the customer's needs and addressing them in an appropriate and timely manner, being up-to-date with procedures and the current status of the product.

IES Alonso Quesada

Jan 2019 – Apr 2019

Las Palmas de Gran Canaria, Spain

Teacher (internship)

156-hour internship at a high school as part of my master's degree. My responsibilities included preparing lessons, teaching, correcting exercises, supervising exams and attending meetings.

IES Isabel de España

Feb 2018 – Apr 2018

Las Palmas de Gran Canaria, Spain

Teacher (internship)

80-hour internship at a high school as part of my bachelor's degree. My responsibilities included preparing lessons, teaching, correcting exercises, supervising exams and attending meetings.

Local non-profit association

Oct 2014 – Jan 2018

Las Palmas de Gran Canaria, Spain

Secretary

This association doesn't exist anymore, which is why I haven't mentioned the name. It was a local and really small association that organised sport-related activities at different events aimed towards a young audience. As a secretary, I managed all the documentation and attended meetings, but I dealt with customers at the aforementioned events too. I also helped the different organisations that held said events and kept doing so until 2019 even though I had left this group.

Education

Universidad Internacional de La Rioja (UNIR)

Sep 2018 – Jul 2019

Teacher Training (secondary and high school levels), Education

Universidad de Las Palmas de Gran Canaria (ULPGC)

Sep 2014 – Jul 2019

Modern Languages, Philology

Montserrat Trujillo Rodriguez

Skills

Languages