I am a motivated and detail-oriented customer service professional with a background in client support and administrative coordination. I take pride in creating positive experiences for clients through clear communication, problem-solving and a commitment to excellence. I am interested in remote opportunities that allow me to support teams in delivering efficient, people-centered service. My strengths include time management, record keeping and the ability to adapt quickly in fast-paced work environments.
Experience
Jawabu Best Limited
Jan 2024 – Apr 2025
Nairobi
Client Service Officer
• Resolved client complaints promptly and effectively, ensuring high satisfaction rates.
• Maintained detailed records of customer interactions for efficient follow-up and reporting.
• Collaborated with cross-functional teams to address operational challenges and improve
service delivery.
• Provided knowledgeable service and support for all customer needs.
• Developed strong relationships with clients, fostering trust and loyalty through consistent
communication and support.
