morphine Opiyo, Air Travel & Customer Support Pro | Expert in customer care, call handling, live chat, and reception | exceptional Experience

About

I have a strong background in customer experience and travel management roles. I have held various positions in different companies, showcasing my expertise in handling customer inquiries, complaints, and needs. In my roles, I've utilized multiple communication channels like phone, email, live chat, and social media to provide timely solutions and suggestions to clients. I've also been involved in analyzing customer data to recommend suitable products and improve sales conversion. My tenure as a Travel Manager involved building client relationships, coordinating travel arrangements, and utilizing social media promotions. Familiarization trips enhanced my service quality, resulting in efficient business operations and increased customer satisfaction. My experience as a Travel Consultant emphasized exceptional customer service, staying updated on industry trends, and creating memorable travel itineraries. I also established partnerships, boosted sales, and excelled in communication across different platforms. In my role as a Tours and Travel Consultant, I advised clients, managed transactions, supervised junior staff, and contributed to sales growth through effective marketing and operational strategies. My time as a Customer Care Agent showcased my skills in addressing concerns, improving sales, and ensuring customer satisfaction through proactive communication and adherence to best practices. Overall, my diverse background in travel and customer service roles highlights my consistent track record of engaging clients effectively, driving sales growth, and maintaining operational excellence.

Experience

ALL IN ONE TOURS AND TRAVEL

Apr 2015 – Dec 2018

NAIROBI

TRAVEL MANAGER

Built strong relationships with clients by following up on previous purchases and suggesting new products  Ensured coordination of travel arrangements for individuals, groups and companies  Was responsible for empowering staff and building a culture of trust  Conducted in depth travel research on different types of destinations such as: business, religious, romantic and adventure destinations  Handled telephone calls and email correspondence for customer inquiries  Promoted company’s services on social media platforms such as: Facebook, Instagram and twitter.  Took part in familiarization trips to new destinations , to gather information on amenities of interest to customers  Oversaw smooth, efficient running of the business  Managed account payable/receivable and expense control procedures, including bank and account reconciliation, cash receipts, invoicing and preparation of daily bank deposits

TRAVELPLAN LTD

Sep 2014 – May 2015

NAIROBI

Travel Consultant

Responded to clients’ questions, issues and complaints and found appropriate solutions when needed.  Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.  Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.  Organized memorable and exquisite travel itineraries and vacations for high level clients, celebrities, politicians and business executives.  Asked open-ended questions to better ascertain client needs and determine travel offerings  Handled incoming travel requests by telephone, email and walk-ins.

WILD DESTINATIONS LTD

Dec 2011 – Sep 2014

NAIROBI

Tours & Travel Consultant

Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation  Arranged travel accommodations for groups, couples, executives and special need clients  Provided exemplary customer service to new and existing clients which helped build long lasting relationships and secure new travel assignments  Handled credit and debit payments while handling sensitive information with professionalism and discretion  Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets  Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations  Supervision of junior staff and ensuring that all duties are carried out in time and efficiently

540 Aviation ltd

Nov 2010 – Aug 2011

Kitale

Customer Care officer

Conferred with customers about concerns with services to resolve problems and drive sales  Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating positive experiences  Increased efficiency and productivity by promoting adherence to operational best practices and company policies  Reached out to customers after completed sales to inquire about needs or concerns  Carried out daily transactions for the company and prepared sales reports that I sent daily to the headquarters checking in clients

Education

Moi university

Apr 2006 – Dec 2010

Bachelor of tourism management, Tourism management

St. Joseph's Girls Kitale

Feb 1998 – Nov 2002

High school Diploma, Kenya certificate of secondary education

morphine Opiyo

Air Travel & Customer Support Pro | Expert in customer care, call handling, live chat, and reception | exceptional Experience

Skills

Languages