Moses Eferobome

Customer Service Representation

Message

Intro

Lisbon, Portugal

Studied Sociology at Delta State University, Nigeria

Public Relations & Communications

http.linkedin.com/in/moseseferobome

Joined November 21, 2022

Skills

Languages

English

Fluent

About

Flexible Customer Service team member with 4 years experience, strong product knowledge and social media skills, calm talker, focused resolving customers concern and queries, skilled at accurately documenting call details, handle's over 40 calls a day, offers helpful answers and relevant information to retain business.

Experience

Mobile Telephone Network (MTN)

Jan 2020 – Aug 2022

Abuja, Nigeria

Customer Service Representative

Managed over 50 customer service calls per day, updating list of customers' contact details, maintain detailed knowledge of product portfolios to competently advice customers, educate customers on MTN products and services, politely resolve customers queries, improve on-hold wait times.

Du Telecom

Mar 2017 – Oct 2019

Dubai

Telemarketer

Answer over 40 customer telephone calls promptly and improve on-hold wait times, educate customers on Du products (talk, suf and watch), services, handles complaints, provide solutions and alternative within the time limits and follow up to ensure resolution.

Education

Delta State University, Nigeria

Sep 2011 – Nov 2015

bachelor, Sociology