Moses Ndimele, Senior IT Support

About

My name is Moses and my background includes planning and directing IT infrastructures, software upgrade deployments, and strategic operations to ensure the successful implementation of project deliverables within time and budget. I am highly skilled in improving corporate profitability, productivity, and competitive performance through skillful alignment of technical resources with enterprise mission. My key strengths include communicating corporate vision, information systems management, and creating a culture and work ethic that maximizes efficiency and team performance within any organization. I am highly effective at providing leadership in establishing IT strategy, goals, and priorities for large and small companies. I am adept at developing IT and communication strategies and processes required to support business objectives with the appropriate team management. I have proven expertise in strategizing, designing, building, implementing, and optimizing technology solutions to move a business forward.

Experience

Prudential Guards Limited

Jan 2019 – Present

Nigeria

IT Manager

• Led an IT Operations team responsible for IT infrastructure, including phone and data network, helpdesk, desktop management, and server management. • Design, create and implement support processes, including SLAs and escalation procedures for ensuring efficient incident management by Helpdesk staff. • Develop and manage strategy for Security operations & support of application system and IT infrastructure (computing equipment, networks, data communication infrastructure). • Develop and establish operating security policies and computing and information technology approach. • Develop a Business Continuity Plan, remote work security, and system design. • Create and implement standards and policies for all owned process areas, driving corporate culture to adhere to the company's policy. Manage service improvement and technology projects.

Prudential Guards Limited

May 2013 – Dec 2019

Nigeria

Senior IT Support Officer

• Oversaw and coordinated technology direction and strategy, process, and quality improvement. • Managed IT corporate standards compliance, asset management, project planning and management, budgeting, forecasting, and customer relationship management. • Managed all Corporate Servers (DCs), MDaemon Email Server, Sophos/Cyberoam UTM/web filtering system • Worked with the entire Management team to develop and maintain a team of IT professional resources by recruiting, training, coaching, and conducting performance assessments of team members. • Oversaw development of software, testing, and quality assurance of automated background testing system. • Worked with the Facility Manager to integrate telecoms equipment/applications (e.g., Guard tour equipment, access control devices, CCTV, Cell Secure Alarm System, etc.) with the company’s existing automated system on the Network. • Responsible for all applications and infrastructure: desktops, Windows Servers, Windows applications, Linux Servers, Networks, Telephony, and building facilities. • Managed cyber and network security policies, conducted penetration assessments, and oversaw corporate digital disruption strategy. • Created & managed SLAs, vendor support contracts, and budgets. • Ensured proper cloud and data backup management.

Education

Nnamdi Azikiwe University awka

Jan 2004 – Jun 2008

B.Sc Computer Science, Computer Science

Moses Ndimele

Senior IT Support

Skills

Languages