I have more that 5 years as a customer specialist.
Experience
Comcast
Aug 2022 – Jul 2024
Parktown
Retention Specialists
*De-escalate situations involving dissatisfied customers, offering patient assistance and support.
*Retaining Customers
*Add new services for customers.
*Account management and billing queries
Virtusell
Jan 2021 – Jul 2021
Remote
Sales Agent
*Design and implement effective marketing strategies to sell new insurance contracts or adjust existing ones
*Contact potential clients and creating rapport by networking, cold calling, and/or using referrals
*Appraising the wishes and demands of business or individual customers and selling the suitable insurance plans
Woolworths Distribution Centre
Oct 2013 – Mar 2020
Midrand
Call Center Representative
-Managing large amounts of inbound and outbound calls in a timely manner
-Promote the goods and services or handling complaints about them
-Ensure the completion of key operational reports Complete administrative tasks ( e.g Key operation reports and calls) while Service Centre SLA's are adhered to Liaise with other distribution centers
