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Mpumi Zamisa

Putting the customers and your organisation first is my top priority

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Intro
Johannesburg, South Africa
Joined September 16, 2022

Skills

About
I am a dependable, driven and enthusiastic learner with a passion for customer service, sales and marketing therefore highly driven by positive results when targets are achieved. This I achieve by accurate account planning so as to create a firm pipeline of potential clients to further increase the company’s revenue. I have great people skills, and I am a team player who realises that reaching goals and targets is imperative in attaining good performance. I have developed the habit of working under high levels of discipline, adhering to structure and set time-frames. I continuously strive to overcome the challenges I may encounter. I am a presentable, well-spoken and adaptable professional who strives to do their best by being proactive, engaging in constant communication with fellow colleagues.
Experience
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Blue Mercury
Aug 2021 – Aug 2022
South Africa, Rosebank
Call Centre Agent
• Cold calling clients on VIciDial pertaining to short term insurance • Understand all organization’s products, services, procedures and guidelines and upsell company's products and services • Capture and update client information as necessary and quote on Apollo • Calmly resolve and de-escalate any issues • Display ability to use soft skills while moving the call forward • Comply with turnaround time, productivity, and quality standards Assistant to Team Leader: • Track call-related information for auditing and reporting purposes • Provide feedback reports on call issues related to downtime and/or training issues • Assist in Monitoring all calls to ensure that due procedures are strictly adhered to • Submit regular reports to Team Leader / Management • Monitored sales team performance and provided constructive feedback.. • Motivated, trained, coached and mentored new sales agents for maximum performance.
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Rentokil Initial South Africa
Jun 2017 – May 2019
South Africa, Gauteng-Linbro Park
Hygiene Specialist – Sales
• Evaluated workplace conformance with workplace hygiene standards and health regulations, implementing immediate strategies to resolve deficiencies. • Eliminated dangerous behaviours potentially impacting worker safety in workplace settings through careful analysis and process optimization. • Evaluated processes to assess and minimize personnel exposures to physical, ergonomic, chemical and biological and hygiene hazards. • Provided new-employee health and safety orientations and developed materials for presentations. • Performed on-site surveys and physical inspections of samples to detect disease and assess purity or cleanliness. • Obtained target in contract sales as a commitment to the business per month and per annum • Completed necessary documentation accurately and timeously adhering to the organisation's policies and service level agreements ( Reporting) • Kept abreast of competitor activity and conditions that would affect company interests.
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Phekon Financial Solutions (Pty) Ltd
Mar 2015 – Aug 2016
South Africa, Gauteng-Sandton
Financial Adviser /Sales Consultant (Discovery Ltd)
• Cold called and conducted face-to-face sales calls executives and directors in assigned sales territory. • Created detailed sales presentations to communicate product features and market data. • Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings. • Achieved top performance by strategically adapting to rapidly changing, competitive environment. • Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate. • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases. • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement. • Supported clients with investment analysis, documentation and data modeling. • Applied knowledge of market and full range of innovative & unique products to expand company's customer base.
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BSK Marketing and Associates
Sep 2012 – Feb 2015
South AFrica, Gauteng-Northcliff
Client Service Executive
• Developed and maintained existing client relationships and developed new client relationships. • Priced services correctly and directed development of client-customized solutions. • Executed and devised business development strategies to attract and acquired new clients using network marketing and cold-calling. • Identified business challenges and presented solutions to challenges. • Scheduled sales visits in assigned territories. • Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns. • Provided knowledgeable service and support for all customer needs. • Drove marketing efforts by orchestrating in-store activations and outdoor advertising campaigns. • Directed marketing projects through conceptual planning, schedule management and final implementation. • Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors. • Maintained energy and enthusiasm in fast-paced environment. • Proved successful working within tight deadlines and fast-paced atmosphere. • Prepared variety of different written communications, reports and documents. • Created plans and communicated deadlines to complete projects on time.
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Oracle South Africa
Aug 2006 – Dec 2007
South Africa, Gauteng-Midrand
Contract Renewal Specialist
• Increased customer satisfaction by resolving issues. • Completed paperwork, recognizing discrepancies and promptly addressing for resolution. • Ensured software contracts are renewed within the time frames given to meet targets. • Ensured the customer has all their products supported, has the relevant licenses and are billed correctly. • Developed, expanded and maintained successful relationships with customers through Account Planning • Set the price for renewal in accordance with Business Practice guidelines. • Adhered to company processes and procedures, documentation standards and policies. • Worked closely with the Account team and various other business units with the organization.
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Sun Microsystems South Africa
Apr 2003 – Sep 2005
South Africa, Gauteng-Midrand
Service Sales Representative
Service Sales Representative | Sun Microsystems South Africa April 2003 - September 2005 Responsibilities: • Resolved concerns with products or services to help with retention and drive sales. • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Effectively managed, developed and promoted the benefits of Sun products and services with the assigned partners, End – Users and geographical territory • Promptly responded to partner and customer services related requirements • Provided service quotations timeously and efficiently within timeframes • Achieved / exceeded set sales targets and provide sales forecasts. • Qualified and tracked reasons behind lost business and unsuccessful bids with a view to close the business as a later stage • Worked together with other business units and tracked all possible leads and opportunities • Provided reports and statistics as and when required by the Regional Service Sales Manager • Liaised with the Sales Marketing team to create demand for Sun Services in the assigned geographical regions.
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I-Net Bridge (Pty) Ltd
Aug 2000 – Dec 2002
South Africa, Gauteng-Rosebank
Sales Coordinator, Account Manager, Corporate Sale
Sales Coordinator, Account Manager, Corporate Sale | I-Net Bridge (Pty) Ltd August 2000 - December 2002 Responsibilities: Account Manager • Set up appointments with potential and current customers to promote new products and services. • Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors. • Coached employees in successful selling methods and encouraged cross-selling to drive revenue. • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service. • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities. • Developed sales strategy based on research of consumer buying trends and market conditions. • Closed lucrative sales deals using strong negotiation and persuasion skills. • Researched emerging industry trends, applications and concepts to enhance products and services. • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue. • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty. Sales Coordinator • Provided support to the Sales Team : Administration, filing, qualify and confirm sales appointments • Kept abreast of market changes/ trends in order to effectively resolve client queries • Defended revenue by strictly developing and managing existing accounts and maintaining client relationships • Up-selling and cross-selling to existing clients to improve company revenue as well as achieving set targets Corporate Sales Executive • Cold calling • Built and maintained client relationships by educating clients on products and services as well as contract regulations • Presentation at various levels, selling and delivering of I-Net’s products • Management of sales process, continuously report on progress – weekly, monthly and quarterly.
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