Log In
Sign Up
User's Cover Picture
User's avatar

Mpumi Zamisa

Putting the customers and your organisation first is my top priority

Message
Intro
Johannesburg, South Africa
Joined September 16, 2022

Skills

About
I am a dependable, driven and enthusiastic learner with a passion for customer service, sales and marketing therefore highly driven by positive results when targets are achieved. This I achieve by accurate account planning so as to create a firm pipeline of potential clients to further increase the company’s revenue. I have great people skills, and I am a team player who realises that reaching goals and targets is imperative in attaining good performance. I have developed the habit of working under high levels of discipline, adhering to structure and set time-frames. I continuously strive to overcome the challenges I may encounter. I am a presentable, well-spoken and adaptable professional who strives to do their best by being proactive, engaging in constant communication with fellow colleagues.
Experience
User avatar
Blue Mercury
Aug 2021 – Aug 2022
South Africa, Rosebank
Call Centre Agent
• Cold calling clients on VIciDial pertaining to short term insurance • Understand all organization’s products, services, procedures and guidelines and upsell company's products and services • Capture and update client information as necessary and quote on Apollo • Calmly resolve and de-escalate any issues • Display ability to use soft skills while moving the call forward • Comply with turnaround time, productivity, and quality standards Assistant to Team Leader: • Track call-related information for auditing and reporting purposes • Provide feedback reports on call issues related to downtime and/or training issues • Assist in Monitoring all calls to ensure that due procedures are strictly adhered to • Submit regular reports to Team Leader / Management • Monitored sales team performance and provided constructive feedback.. • Motivated, trained, coached and mentored new sales agents for maximum performance.
User avatar
Rentokil Initial South Africa
Jun 2017 – May 2019
South Africa, Gauteng-Linbro Park
Hygiene Specialist – Sales
• Evaluated workplace conformance with workplace hygiene standards and health regulations, implementing immediate strategies to resolve deficiencies. • Eliminated dangerous behaviours potentially impacting worker safety in workplace settings through careful analysis and process optimization. • Evaluated processes to assess and minimize personnel exposures to physical, ergonomic, chemical and biological and hygiene hazards. • Provided new-employee health and safety orientations and developed materials for presentations. • Performed on-site surveys and physical inspections of samples to detect disease and assess purity or cleanliness. • Obtained target in contract sales as a commitment to the business per month and per annum • Completed necessary documentation accurately and timeously adhering to the organisation's policies and service level agreements ( Reporting) • Kept abreast of competitor activity and conditions that would affect company interests.
User avatar
Phekon Financial Solutions (Pty) Ltd
Mar 2015 – Aug 2016
South Africa, Gauteng-Sandton
Financial Adviser /Sales Consultant (Discovery Ltd)
• Cold called and conducted face-to-face sales calls executives and directors in assigned sales territory. • Created detailed sales presentations to communicate product features and market data. • Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings. • Achieved top performance by strategically adapting to rapidly changing, competitive environment. • Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate. • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases. • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement. • Supported clients with investment analysis, documentation and data modeling. • Applied knowledge of market and full range of innovative & unique products to expand company's customer base.
User avatar
BSK Marketing and Associates
Sep 2012 – Feb 2015
South AFrica, Gauteng-Northcliff
Client Service Executive
• Developed and maintained existing client relationships and developed new client relationships. • Priced services correctly and directed development of client-customized solutions. • Executed and devised business development strategies to attract and acquired new clients using network marketing and cold-calling. • Identified business challenges and presented solutions to challenges. • Scheduled sales visits in assigned territories. • Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns. • Provided knowledgeable service and support for all customer needs. • Drove marketing efforts by orchestrating in-store activations and outdoor advertising campaigns. • Directed marketing projects through conceptual planning, schedule management and final implementation. • Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors. • Maintained energy and enthusiasm in fast-paced environment. • Proved successful working within tight deadlines and fast-paced atmosphere. • Prepared variety of different written communications, reports and documents. • Created plans and communicated deadlines to complete projects on time.
User avatar
Oracle South Africa
Aug 2006 – Dec 2007
South Africa, Gauteng-Midrand
Contract Renewal Specialist
• Increased customer satisfaction by resolving issues. • Completed paperwork, recognizing discrepancies and promptly addressing for resolution. • Ensured software contracts are renewed within the time frames given to meet targets. • Ensured the customer has all their products supported, has the relevant licenses and are billed correctly. • Developed, expanded and maintained successful relationships with customers through Account Planning • Set the price for renewal in accordance with Business Practice guidelines. • Adhered to company processes and procedures, documentation standards and policies. • Worked closely with the Account team and various other business units with the organization.
User avatar
Sun Microsystems South Africa
Apr 2003 – Sep 2005
South Africa, Gauteng-Midrand
Service Sales Representative
Service Sales Representative | Sun Microsystems South Africa April 2003 - September 2005 Responsibilities: • Resolved concerns with products or services to help with retention and drive sales. • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Effectively managed, developed and promoted the benefits of Sun products and services with the assigned partners, End – Users and geographical territory • Promptly responded to partner and customer services related requirements • Provided service quotations timeously and efficiently within timeframes • Achieved / exceeded set sales targets and provide sales forecasts. • Qualified and tracked reasons behind lost business and unsuccessful bids with a view to close the business as a later stage • Worked together with other business units and tracked all possible leads and opportunities • Provided reports and statistics as and when required by the Regional Service Sales Manager • Liaised with the Sales Marketing team to create demand for Sun Services in the assigned geographical regions.
User avatar
I-Net Bridge (Pty) Ltd
Aug 2000 – Dec 2002
South Africa, Gauteng-Rosebank
Sales Coordinator, Account Manager, Corporate Sale
Sales Coordinator, Account Manager, Corporate Sale | I-Net Bridge (Pty) Ltd August 2000 - December 2002 Responsibilities: Account Manager • Set up appointments with potential and current customers to promote new products and services. • Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors. • Coached employees in successful selling methods and encouraged cross-selling to drive revenue. • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service. • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities. • Developed sales strategy based on research of consumer buying trends and market conditions. • Closed lucrative sales deals using strong negotiation and persuasion skills. • Researched emerging industry trends, applications and concepts to enhance products and services. • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue. • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty. Sales Coordinator • Provided support to the Sales Team : Administration, filing, qualify and confirm sales appointments • Kept abreast of market changes/ trends in order to effectively resolve client queries • Defended revenue by strictly developing and managing existing accounts and maintaining client relationships • Up-selling and cross-selling to existing clients to improve company revenue as well as achieving set targets Corporate Sales Executive • Cold calling • Built and maintained client relationships by educating clients on products and services as well as contract regulations • Presentation at various levels, selling and delivering of I-Net’s products • Management of sales process, continuously report on progress – weekly, monthly and quarterly.
© 2026 RemoteHub, Inc.
GeneralHome PageFind WorkVolunteeringBuy ServicesBrowse PortfoliosTest Ideas
Job CategoriesMedical & HealthcareWeb, Mobile & ITMarketing & SalesBusiness & ConsultingDesign & CreativeEngineeringCustomer SupportWriting & TranslationLegal & Finance
Help & SupportHelp CenterCommunityBlogTerms and ConditionsPrivacy Policy